Ubuntu
linux-hwe-6.5 package

[BCM43142] Bluetooth headset disconnects

Bug #2051292 reported by Hatem Henchir on 2024-01-25

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux-hwe-6.5 (Ubuntu)	New	Undecided	Unassigned

Bug Description

when I connect to my headset it's work couple of seconds or minutes then disconnect alone

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: bluetooth (not installed)
ProcVersionSignature: Ubuntu 6.5.0-14.14~22.04.1-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Thu Jan 25 22:15:26 2024
InstallationDate: Installed on 2023-06-27 (211 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
InterestingModules: btusb rfcomm bnep bluetooth
MachineType: Dell Inc. Inspiron 3721
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-14-generic root=UUID=4d42ff5a-4c75-44c8-a459-6df10d860db0 ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/29/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 044D20
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A11
dmi.ec.firmware.release: 1.1
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd08/29/2013:efr1.1:svnDellInc.:pnInspiron3721:pvrA11:rvnDellInc.:rn044D20:rvrA00:cvnDellInc.:ct8:cvrA11:skuInspiron3721:
dmi.product.family: 103C_5335KV
dmi.product.name: Inspiron 3721
dmi.product.sku: Inspiron 3721
dmi.product.version: A11
dmi.sys.vendor: Dell Inc.
hciconfig:
hci0: Type: Primary Bus: USB
  BD Address: 9C:2A:70:BE:D0:62 ACL MTU: 1021:8 SCO MTU: 64:1
  UP RUNNING PSCAN ISCAN
  RX bytes:5227 acl:60 sco:0 events:440 errors:0
  TX bytes:36549 acl:67 sco:0 commands:391 errors:0

Tags:

Revision history for this message

Hatem Henchir (hatemhenchir) wrote on 2024-01-25:

CurrentDmesg.txt Edit (81.1 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.3 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (637 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (932 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (40.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (197.8 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (232.2 KiB, text/plain; charset="utf-8")
getfacl.txt Edit (165 bytes, text/plain; charset="utf-8")
rfkill.txt Edit (174 bytes, text/plain; charset="utf-8")
syslog.txt Edit (48.2 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2024-01-26

affects:

ubuntu → bluez (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2024-01-29:

It looks like there are Bluetooth packet problems at the kernel level (if not hardware), so reassigning there.

summary:	- blutooth + [BCM43142] Bluetooth headset disconnects
affects:	bluez (Ubuntu) → linux-hwe-6.5 (Ubuntu)

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Ubuntulinux-hwe-6.5 package