Installer stuck looking for install server

Bug #2049517 reported by Rovanion
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-desktop-installer
Won't Fix
Undecided
Unassigned

Bug Description

The installer is stuck with a spinning animation on a Thinkpad T14 AMD 3rd gen connected to the internet through a USB-to-Ethernet dongle that works on a normal Ubuntu install.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
ProcVersionSignature: Ubuntu 6.5.0-9.9-generic 6.5.3
Uname: Linux 6.5.0-9-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.486
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurrentDesktop: ubuntu:GNOME
Date: Mon Jan 15 13:28:08 2024
LiveMediaBuild: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
Snap: ubuntu-desktop-installer 0+git.0ea1f031 ()
SnapChanges: no changes found
SnapConnections:

SnapSource: ubuntu-desktop-installer
SubiquityLog: Error: [Errno 13] Permission denied: '/var/log/installer/subiquity-server-debug.log.2703'
UdiLog:
 2024-01-15 13:22:49.087304 WARNING subiquity_server: Unable to find the subiquity_client package. Falling back to the current working dir: /home/ubuntu
 2024-01-15 13:22:49.087716 INFO subiquity_server: Waiting server up to 90 seconds
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Rovanion (rovanion-luckey) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Closing that ubuntu-desktop-installer report since the component is deprecated. We aren't going to fix 23.10 installer bugs at this point and Noble uses ubuntu-desktop-provision, feel free to reopen/reassign to that component if that's still an issue with the noble beta image

Changed in ubuntu-desktop-installer:
status: New → Won't Fix
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