Grayscreen

[Jim Roberts]

Dell Precision 3660

I upgraded BIOS to 2.11.1 which also upgraded some other things.

When I login into Xubuntu I get a frozen gray screen

jim@jim:~/Scripts$ lsb_release -rd
No LSB modules are available.
Description: Ubuntu 23.10
Release: 23.10

jim@jim:~/Scripts$ lspci -k | grep -EA3 'VGA|3D|Display'
0000:00:02.0 VGA compatible controller: Intel Corporation AlderLake-S GT1 (rev 0c)
 Subsystem: Dell AlderLake-S GT1
 Kernel driver in use: i915
 Kernel modules: i915

jim@jim:~/Scripts$ uname -r
6.5.0-14-generic

I can boot into the install flashdrive under Try Xubuntu and the display works fine.

Flash Drive:
xubuntu@xubuntu:~$ lspci -k | grep -EA3 'VGA|3D|Display'
0000:00:02.0 VGA compatible controller: Intel Corporation AlderLake-S GT1 (rev 0c)
 Subsystem: Dell AlderLake-S GT1
 Kernel driver in use: i915
 Kernel modules: i915
xubuntu@xubuntu:~$ uname -r
6.5.0-9-generic

Please provide a workaround as this is my primary workstation.

Let me know if you need any additional information.

Thank you

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
Date: Mon Jan 15 10:37:25 2024
DistUpgraded: Fresh install
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation AlderLake-S GT1 [8086:4680] (rev 0c) (prog-if 00 [VGA controller])
   Subsystem: Dell AlderLake-S GT1 [1028:0a9f]
InstallationDate: Installed on 2023-10-14 (93 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Release amd64 (20231011)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-14-generic root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/03/2024
dmi.bios.release: 2.11
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.1
dmi.board.name: 0KM9JV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.7
dmi.modalias: dmi:bvnDellInc.:bvr2.11.1:bd01/03/2024:br2.11:efr1.7:svnDellInc.:pnPrecision3660:pvr:rvnDellInc.:rn0KM9JV:rvrA00:cvnDellInc.:ct3:cvr:sku0A9F:
dmi.product.family: Precision
dmi.product.name: Precision 3660
dmi.product.sku: 0A9F
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Jim Roberts (jim87410)]

How frustrating.... I have spent hours researching this issue including numerous reboots and logins.

After opening this bug I logged in to get my processes started expecting the frozen gray screen and the display came up without an issue.

If there is anything that can be gained by further examination of this issue please let me know how I can help. If not, please close this bug.

Thank you

[Daniel van Vugt (vanvugt)]

Xorg itself doesn't paint anything, it will start with a black window. So it's likely to be a Xubuntu bug. Since it can't be reproduced then let's leave it Incomplete and it will close automatically after two months of inactivity.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]