i915 GuC hang, "engine reset failed"
Affects | Status | Importance | Assigned to | Milestone | |
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HWE Next |
New
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Undecided
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Unassigned | ||
linux (Ubuntu) |
New
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Undecided
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Unassigned |
Bug Description
According to intel/freedesktop dot org's submission guidelines, the Mantic kernel is something that they don't want to hear about, "report it to your distro instead". Attached is a zip with the /sys dump data that intel would want, if they wanted it. Lunar had several of these GuC hangs, I believe this is the first time that Mantic gave me one.
At the time, my laptop was attached to a Steam Deck Dock (on current stable firmware), connected to an Acer monitor via DP. I had just fullscreened a promotional video in the Steam client, it animated ~90% of the way to a fullscreen video window when all the graphics froze. This crash doesn't seem to be reproducable. Audio was still playing through the video hang, and I was able to ssh into the laptop to collect the attached /sys data.
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* GT0: GUC: Engine reset failed on 0:0 (rcs0) because 0x00
000000
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GPU HANG: ecode 12:1:84dffffb, in steamwebhelper [316201]
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] Resetting chip for GuC failed to reset engine mask=0x1
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] steamwebhelper[
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GuC firmware i915/adlp_
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC firmware i915/tgl_huc.bin version 7.9.3
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC: authenticated for all workloads
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: submission enabled
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: SLPC enabled
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-
ProcVersionSign
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/seq: user 2373 F.... pipewire
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 19 21:31:24 2023
InstallationDate: Installed on 2023-05-20 (214 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
MachineType: {report[
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no username)
SHELL=
TERM=tmux-256color
XDG_RUNTIME_
ProcFB: 0 i915drmfb
ProcKernelCmdLine: root=UUID=
RelatedPackageV
linux-
linux-
linux-firmware 20230919.
SourcePackage: linux
UpgradeStatus: Upgraded to mantic on 2023-10-15 (65 days ago)
dmi.bios.date: 08/18/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX3404VA.303
dmi.board.
dmi.board.name: UX3404VA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.ec.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Zenbook
dmi.product.name: Zenbook UX3404VA_Q420VA
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
tags: | added: erlin oem-priority originate-from-2039779 |
tags: | removed: erlin oem-priority originate-from-2039779 |