Ubuntu
linux package

package linux-headers-generic-hwe-22.04 6.5.0.14.16 failed to install/upgrade: problèmes de dépendances - laissé non configuré

Bug #2046057 reported by Maël Marcato on 2023-12-10

This bug report is a duplicate of: Bug #2068107: package linux-headers-<version> <version> failed to install/upgrade: installed linux-headers-<version> package post-installation script subprocess returned error exit status. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Just tried to update using the update pop-up.

ProblemType: Package
DistroRelease: Ubuntu 23.10
Package: linux-headers-generic-hwe-22.04 6.5.0.14.16
ProcVersionSignature: Ubuntu 6.5.0-13.13-generic 6.5.3
Uname: Linux 6.5.0-13-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mael 3312 F.... pipewire
mael 3320 F.... wireplumber
/dev/snd/seq: mael 3312 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
Date: Sun Dec 10 11:26:31 2023
ErrorMessage: problèmes de dépendances - laissé non configuré
InstallationDate: Installed on 2023-11-20 (20 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-13-generic root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash vt.handoff=7
Python3Details: /usr/bin/python3.11, Python 3.11.6, python3-minimal, 3.11.4-5
PythonDetails: N/A
RelatedPackageVersions: grub-pc N/A
SourcePackage: linux
Title: package linux-headers-generic-hwe-22.04 6.5.0.14.16 failed to install/upgrade: problèmes de dépendances - laissé non configuré
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/23/2023
dmi.bios.release: 1.39
dmi.bios.vendor: LENOVO
dmi.bios.version: N3QET39W (1.39 )
dmi.board.asset.tag: Not Available
dmi.board.name: 21HKCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0T76530 WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.10
dmi.modalias: dmi:bvnLENOVO:bvrN3QET39W(1.39):bd10/23/2023:br1.39:efr1.10:svnLENOVO:pn21HKCTO1WW:pvrThinkPadP16sGen2:rvnLENOVO:rn21HKCTO1WW:rvrSDK0T76530WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_21HK_BU_Think_FM_ThinkPadP16sGen2:
dmi.product.family: ThinkPad P16s Gen 2
dmi.product.name: 21HKCTO1WW
dmi.product.sku: LENOVO_MT_21HK_BU_Think_FM_ThinkPad P16s Gen 2
dmi.product.version: ThinkPad P16s Gen 2
dmi.sys.vendor: LENOVO

Tags:

Revision history for this message

Maël Marcato (mael980) wrote on 2023-12-10:

AlsaInfo.txt Edit (44.9 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (607 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (127.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Df.txt Edit (733 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (125.9 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (136.9 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (13.0 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (580 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (55.4 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (527 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (875 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (62.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (33.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (22.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (11.8 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (250 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (391.6 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (159.5 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (2.6 MiB, text/plain; charset="utf-8")

Revision history for this message

Juerg Haefliger (juergh) wrote on 2023-12-11:

Building module:
Cleaning build area...
make -j20 KERNELRELEASE-6.5.0-14-generic -C /lib/modules/6.5.0-14-generic/build M-/var/lib/dkms/synosnap/0.10.19/build KVER-65.0-14-generic modules... (bad exit status: 2)
ERROR: Cannot create report: [Errno 17) File exists: '/var/crash/synosnap.0.crash'
Error Bad return status for module build on kernel: 6.5.0-14-generic (x86-64)
Consult /var/lib/dkms/synosnap/0.10.19/build/make.log for more information.
dkms autoinstall on 6.5.0-14-generic/x86-64 failed for synosnap(10)
Error One or more modules failed to install during autoinstall.

Revision history for this message

Juerg Haefliger (juergh) wrote on 2023-12-11:

You have an unsupported DKMS module installed that breaks the installation of the kernel header package. Please remove it:

$ dkms remove synosnap/0.10.19

Changed in linux (Ubuntu):
status:	New → Invalid

Revision history for this message

Juerg Haefliger (juergh) wrote on 2024-06-06:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 2068107, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.