[Arc A770] Graphics card driver crash

[Pepijn de Vos]

I was just browsing the web when the bottom half of the display became black, the cursor froze, and everything started flickering.
I think eventually KDE crashed and some terminal messages were shown.

I Ctrl+alt+f3 to a terminal and shut down from there.
The terminal was glitchy with random artifacts but visible.

After reboot everything is working again for now.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: KDE
Date: Wed Dec 6 12:03:24 2023
DistUpgraded: 2023-11-06 09:55:34,023 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GpuHangFrequency: This is the first time
GraphicsCard:
 Intel Corporation DG2 [Arc A770] [8086:56a0] (rev 08) (prog-if 00 [VGA controller])
   Subsystem: Intel Corporation DG2 [Arc A770] [8086:1020]
InstallationDate: Installed on 2022-10-30 (402 days ago)
InstallationMedia: Lubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221017.1)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-14-generic root=UUID=bcf965e4-1a60-42fe-8033-214524d1908b ro quiet cryptdevice=UUID=66cc3c7b-e0bd-4535-b634-d56226dd88f1:luks-66cc3c7b-e0bd-4535-b634-d56226dd88f1 root=/dev/mapper/luks-66cc3c7b-e0bd-4535-b634-d56226dd88f1 splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to mantic on 2023-11-06 (30 days ago)
dmi.bios.date: 05/18/2023
dmi.bios.release: 16.18
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1618
dmi.board.asset.tag: Default string
dmi.board.name: TUF GAMING X670E-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1618:bd05/18/2023:br16.18:svnASUS:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnTUFGAMINGX670E-PLUS:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: ASUS
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Daniel van Vugt (vanvugt)]

It looks like kwin didn't crash until after the kernel errors started so let's make this about the kernel errors.

[Pepijn de Vos (pepijndevos)]

Same thing happened again today, but this time it fully crashed the PC after a few seconds of flickering.

I'll keep an eye on if it also happens in Arch Linux or Windows.