Installer freezes after the input of the first password

[BertN45]

I tried to install Ubuntu 24.04 during at least 3 days and every time the installer freezes at the last frm I have to fill in, when I input the first of the two passwords.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
ProcVersionSignature: Ubuntu 6.5.0-9.9-generic 6.5.3
Uname: Linux 6.5.0-9-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.27.0-0ubuntu6
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.486
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 8 19:52:55 2023
LiveMediaBuild: Ubuntu 24.04 "Noble Numbat" - Daily amd64 (20231108.1)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
Snap: ubuntu-desktop-installer 0+git.1c719695 ()
SnapChanges: no changes found
SnapConnections:

SnapSource: ubuntu-desktop-installer
SubiquityLog: Error: [Errno 13] Permission denied: '/var/log/installer/subiquity-server-debug.log.1790'
UpgradeStatus: No upgrade log present (probably fresh install)

[BertN45 (lammert-nijhof)]

Any news after a month? It was not easy to provide you with this information.

Some additional remarks: The time the screen freezes, seems to be time dependent, if I guess probably 90 seconds. Sometimes it freezes earlier in the form and sometimes, when I type very fast, I even reach the dark/light theme selection.

Please provide an ISO with the old installer, since with 4 flavors I did not have any issue and I'm happily use those for more than a month now.

[BertN45 (lammert-nijhof)]

I was tired of waiting for the correction of the installer, so I cloned my 13.10 VBox VM and did a "do-release-upgrade -d" and that worked perfectly. so finally after more than a month I have a working dev.ed. of Ubuntu 24.04 LTS.
The only minor issue is, that it runs on Linux kernel 6.5.0.14 instead of 6.5.0.9. I'm curious what happens with future kernel updates :)

I will keep trying the installer each week.

[Daniel van Vugt (vanvugt)]

Try the workaround mentioned in https://github.com/canonical/ubuntu-desktop-installer/issues/2392

[Sebastien Bacher (seb128)]

Closing that ubuntu-desktop-installer report since the component is deprecated. We aren't going to fix 23.10 installer bugs at this point and Noble uses ubuntu-desktop-provision, feel free to reopen/reassign to that component if that's still an issue with the noble beta image