Duplex printing error on Brother MFC-J825DW

Bug #2041722 reported by David Tombs
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

Using the default "implicitclass" printer setup by Ubuntu, trying to do Duplex printing does not function properly. E.g., printing a four page document will result in the printer printing pages 4, 3, 2, and 1 in that order on four separate sheets of paper. Note that pages 3 and 1 print upside-down.

As in bug #2041721, manually adding the printer using "dnssd" and using that one resolves the issue. I am opening a separate bug in case this is a different root cause, though.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: cups 2.4.1op1-1ubuntu4.7
ProcVersionSignature: Ubuntu 6.2.0-35.35~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-35-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CupsErrorLog:
 W [28/Oct/2023:09:27:48 -0400] Printer drivers are deprecated and will stop working in a future version of CUPS. See https://github.com/OpenPrinting/cups/issues/103
 W [28/Oct/2023:10:00:49 -0400] Printer drivers are deprecated and will stop working in a future version of CUPS. See https://github.com/OpenPrinting/cups/issues/103
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 28 10:33:50 2023
InstallationDate: Installed on 2023-01-22 (278 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
Lpstat:
 device for Brother_MFC_J825DW: implicitclass://Brother_MFC_J825DW/
 device for MFC-J825DW-2: dnssd://Brother%20MFC-J825DW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-001ba9a45fbe
MachineType: Dell Inc. Inspiron 3537
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Brother_MFC_J825DW.ppd', '/etc/cups/ppd/MFC-J825DW-2.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Brother_MFC_J825DW.ppd: Permission denied
 grep: /etc/cups/ppd/MFC-J825DW-2.ppd: Permission denied
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-35-generic root=UUID=2b653741-a62a-4f80-8671-24ffbfe5cd2c ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/27/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 0MJNYC
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A12
dmi.ec.firmware.release: 1.1
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd05/27/2019:efr1.1:svnDellInc.:pnInspiron3537:pvrA12:rvnDellInc.:rn0MJNYC:rvrA00:cvnDellInc.:ct8:cvrA12:skuInspiron3537:
dmi.product.family: 00
dmi.product.name: Inspiron 3537
dmi.product.sku: Inspiron 3537
dmi.product.version: A12
dmi.sys.vendor: Dell Inc.

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David Tombs (dgtombs) wrote :
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