Internal hard disk partition cannot be mounted manually
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
udisks2 (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
I upgraded to 23.10. Since then I cannot access the NTFS partition on this dual boot (with Windows 10) PC. Also an external USB drive formatted in NTFS cannot be mounted. Everything works fine on 23.04.
The error message received is idential in both cases:
Error mounting /dev/sda4 at /media/john/: wrong fs type, bad option, bad superblock on /dev/sda4, missing codepage or helper program or other error
To repeat - everying works fine on 23.04. There is no problem with the NTFS partition or USB drive on Windows or 23.04.
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: udisks2 2.10.1-1ubuntu1
ProcVersionSign
Uname: Linux 6.5.0-9-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
CustomUdevRuleF
Date: Fri Oct 20 11:26:01 2023
InstallationDate: Installed on 2023-09-30 (20 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Beta amd64 (20230919.1)
Lsusb:
Bus 002 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: {report[
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: udisks2
Symptom: storage
Title: Internal hard disk partition cannot be mounted manually
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/12/2012
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F1
dmi.board.
dmi.board.name: H61M-DS2 DVI
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.sku: To be filled by O.E.M.
dmi.product.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
Please delete this bug report.
I fixed the issue by running chkdsk on the Windows side. It found errors that were fixed and the NTFS partition can now be mounted and read by Ubuntu. I still don't understand why Ubuntu 23.04 could mount and read the partition with the errors present but the issue is now fixed.