Webcam not working in Dell XPS 9320

[Pau Capdevila]

1) The release of Ubuntu you are using, via 'lsb_release -rd' or System -> About Ubuntu

$ lsb_release -rd
Description: Ubuntu 22.04.3 LTS
Release: 22.04

2) The version of the package you are using, via 'apt-cache policy pkgname' or by checking in Software Center

$ apt-cache policy oem-somerville-tentacool-meta
oem-somerville-tentacool-meta:
  Installed: 22.04ubuntu6
  Candidate: 22.04ubuntu6
  Version table:
 *** 22.04ubuntu6 500
        500 http://dell.archive.canonical.com jammy/somerville-tentacool amd64 Packages
        500 http://dell.archive.canonical.com jammy/somerville-tentacool i386 Packages
        100 /var/lib/dpkg/status
     22.04~ubuntu1 500
        500 http://es.archive.ubuntu.com/ubuntu jammy-updates/main amd64 Packages
        500 http://es.archive.ubuntu.com/ubuntu jammy-updates/main i386 Packages
     22.04~ubuntu1~202207150849git5be9b95~ubuntu22.04.1 500
        500 https://ppa.launchpadcontent.net/oem-solutions-engineers/oem-projects-meta/ubuntu jammy/main amd64 Packages
        500 https://ppa.launchpadcontent.net/oem-solutions-engineers/oem-projects-meta/ubuntu jammy/main i386 Packages

3) What you expected to happen

Webcam works in the different videoconference applications

4) What happened instead

Webcam doesn't work

[Kai-Chuan Hsieh (kchsieh)]

Hello,

Thanks for repprting the issue, Could you attach the apport log here?

$ sudo -E oem-getlogs

Thanks,

[Andy Chi (andch)]

Hi Pau,
Thank you for your bug report, can you help to use the command below and upload log file here?

$ sudo oem-getlogs

[Pau Capdevila (paucapdevila)]

I'm attaching the requested logs.

Mind that I had to get the webcam working and followed these instructions: https://askubuntu.com/questions/1428961/dell-xps-13-webcam-not-recognized-under-ubuntu-22-04-1/1469106#1469106

In case the outputs are not useful, I could try to revert, if necessary.

Regards,

Pau

[Kai-Chuan Hsieh (kchsieh)]

Hello,

Please install the recommends packages of oem-somerville-tentacool-meta.
, libcamhal-ipu6ep0, linux-modules-ipu6-generic-hwe-22.04 and linux-modules-ivsc-generic-hwe-22.04.
And remove the dkms from the link you provided.
You are using the platform has been certified, you don't need to install any dkms on it.

Thanks,

[Pau Capdevila (paucapdevila)]

Sorry for the late reply. I've replaced the dkms with the packages and works like a charm.

I guess this could be closed. The only thing is why those packages were not installed in the first place. I don't recall if I run a minimal install as it's been some weeks now, but thanks for your support!