Ubuntu

Computer hangs randomly: screen is frozen and all inputs as well

Bug #2036362 reported by andrey on 2023-09-17

This bug report is a duplicate of: Bug #2036494: xdg-desktop-portal crashed with SIGSEGV in g_mutex_lock() from auto_lock_helper() from close_requests_in_thread_func() from g_task_thread_pool_thread() from g_thread_pool_thread_proxy(). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Incomplete	Undecided	Unassigned

Bug Description

So, basically as title says, randomly display would freeze and computer not reacting to anything (and nothing on the screen changes, even the clock or something). If I was listening to music, it would stop as well.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xserver-xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-32.32~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-32-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop:

Date: Mon Sep 18 00:30:46 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Lenovo HD Graphics 620 [17aa:5062]
InstallationDate: Installed on 2023-04-20 (150 days ago)
InstallationMedia: Lubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230217.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04ca:7066 Lite-On Technology Corp. Integrated Camera
Bus 001 Device 003: ID 8087:0a2b Intel Corp. Bluetooth wireless interface
Bus 001 Device 002: ID 0bda:49b5 Realtek Semiconductor Corp. USB Audio
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20HMS6XX00
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-32-generic root=UUID=63da9f00-db9b-478f-91b2-b370baa48314 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/18/2022
dmi.bios.release: 1.47
dmi.bios.vendor: LENOVO
dmi.bios.version: R0IET69W (1.47 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20HMS6XX00
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.18
dmi.modalias: dmi:bvnLENOVO:bvrR0IET69W(1.47):bd11/18/2022:br1.47:efr1.18:svnLENOVO:pn20HMS6XX00:pvrThinkPadX270:rvnLENOVO:rn20HMS6XX00:rvrNotDefined:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20HM_BU_Think_FM_ThinkPadX270:
dmi.product.family: ThinkPad X270
dmi.product.name: 20HMS6XX00
dmi.product.sku: LENOVO_MT_20HM_BU_Think_FM_ThinkPad X270
dmi.product.version: ThinkPad X270
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 23.0.4-0ubuntu1~22.04.1
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-2build1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Tags:

Revision history for this message

andrey (andreykaere1) wrote on 2023-09-17:

BootLog.txt Edit (47.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (70.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (7.0 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (84.2 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (27.5 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (671 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (64.9 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (5.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (309 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (10.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (225.3 KiB, text/plain; charset="utf-8")
XorgConf.txt Edit (257 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (37.1 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (37.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (11.4 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (831.4 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (145.0 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2023-09-18

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-09-18:

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
journalctl -b0 > journal.txt
journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

andrey (andreykaere1) wrote on 2023-09-18:

journal.txt Edit (1.9 MiB, text/plain)

Running journalctl -b0

Revision history for this message

andrey (andreykaere1) wrote on 2023-09-18:

prevjournal.txt Edit (468.9 KiB, text/plain)

Running journalctl -b-1

Revision history for this message

andrey (andreykaere1) wrote on 2023-09-18:

prevprevjournal.txt Edit (4.4 MiB, text/plain)

Running journalctl -b-2. I think the most important one, because that's when the PC got frozen.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-09-18:

Looks like it's probably /usr/libexec/xdg-desktop-por* crashing with a segfault?

Please continue to step 2 in comment 2.

Revision history for this message

andrey (andreykaere1) wrote on 2023-09-18:

https://errors.ubuntu.com/oops/2a704e9c-5613-11ee-b3f3-fa163e55efd0

Revision history for this message

andrey (andreykaere1) wrote on 2023-09-18:

But I don't know if this is related though, because the time of xdg-desktop-portal crash does not match the time of system crash. But I also have to mention, probably, that there was an older crash (maybe from 9th of September), but I deleted it, because thought it was not relevant. And the issue appeared a couple of days ago. I experienced it twice yesterday and I can't put my finger on it yet.

I've been reporting kind of similar bug (https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/2000173) some time ago, but it got fixed with an update of the xorg package. I am not sure it is quite the same though, because as I remember, back then the audio was still playing and time updating, it was just that it would not react to any inputs ...