6.2.0-32 kernel doesn't work with Asus Vivobook

[John Reilly]

I have both kernel 6.2.0-32 and 6.2.0-26 installed on my Asus Vivobook. Since 6.2.0-32 install boot has been impossible. I think this may be a common problem as I'm seeing issues with Ubuntu: https://ubuntuforums.org/showthread.php?t=2490616 and Linux Mint: https://forums.linuxmint.com/viewtopic.php?t=403618

https://askubuntu.com/questions/1485350/booting-ubuntu-22-with-kernel-6-2-0-32-is-impossible

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-6.2.0-26-generic 6.2.0-26.26~22.04.1
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Sep 15 20:38:11 2023
InstallationDate: Installed on 2023-01-20 (238 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: linux-signed-hwe-6.2
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Brian Buesker (bbuesker)]

I am also seeing this on likely identical hardware (https://www.asus.com/us/laptops/for-home/vivobook/vivobook-s-14-oled-k3402-12th-gen-intel/). I was able to capture the attached Oops from my failed boot with 6.2.0-32. Booting with 6.2.0-26 is clean.

[Steve Miller (steve-2022)]

On Medion Laptop S15549 (similar Hardware) the same problem occurs. After upgrading under Linux Mint 21.2 from kernel 6.2.0-31 to kernel 6.2.0-32 (and now -33) the boot stops right after the Medion picture shows on the screen during boot in very early stage. Details are described here, including some pictures of the screen at boot in kernel 6.2.0-33 secure boot.

https://forums.linuxmint.com/viewtopic.php?t=403618

Update dated 20231001:
With kernel 6.5 the boot problem appears to be solved... See above linuxmint forum link for details.

[John Reilly (johnnyreilly)]

I've never logged a bug here before - save for the initial activity where it was marked as confirmed and a few comments, nothing appears to be happening. Can anyone who knows more about this than I do advise if this is likely to end up being worked on?

[Tom Birdshill (tom-birdshill)]

Hi,

my Asus Vivobook S14 OLED (same as Brian Buesker) keeps cycling through USB devices on boot-up. I'm no expert, but to me it looks as if the fingerprint-reader is the cause of this phenomenon
I was able to access the kern.log and syslog.txt with an USB-install-stick of Ubuntu, so these files didn't get overwritten by a succesful boot. I backuped the latest files of /var/log/. So if there are any other files of interest, please let me know. My working Kernel is 6.2.0-26. Both, 6.2.0-32 and the freshly rolled out 6.2.0-33 show the exact same issue

/tom

[Tom Birdshill (tom-birdshill)]

I'm new to Launchpad and I couldn't find a way to upload multiple files with one comment. So here is the syslog-file

[Paul Le Bras (sanguor)]

Hello,
I have encountered a similar issue with a Lenovo Thinkpad P15s after upgrading to Kernel is 6.2.0-26.
I encounter a black screen after logging in.

What is strange is that entering and leaving the recovery mode allows to correctly boot after login.

I have been able to roll back to Kernel 5.15 which does not have this issue.

[Suhel Chakraborty (chakraborty-suhel)]

Hi,

I installed Ubuntu 23.04 and this problem suddenly started arising on kernel 6.2.0-33. Then I installed Ubuntu 22.04.3 LTS with kernel 6.2.0-32 which also has this issue. Tried booting through advanced>6.2.0-26 which worked fine. The reason is the same fingerprint reader.

Update: 6.3.13-060313-generic works

[Krzysztof Szularz (szuliq)]

I can confirm kernel 6.5 has fixed it for me.

[Brian Buesker (bbuesker)]

6.2.0-37-generic appears to have fixed the issue.