"Error: Unable to connect to websocket" during "sunbeam cluster bootstrap"

[Viacheslav]

According to this tutorial
https://ubuntu.com/openstack/install

On step with "sunbeam cluster bootstrap --role control --role compute --role storage"
Message appears:
An unexpected error has occurred. Please run 'sunbeam inspect' to generate an inspection report.
Error: Unable to connect to websocket

Note: Same output for 'sunbeam inspect'.

[James Page (james-page)]

Hi @viacheslav

This error indicates an issue very early in the bootstrap process before any level of cluster management is in place which is why the inspect command fails.

Adding the `-v` flag to the bootstrap command would give us more signal as to the root cause here:

sunbeam -v cluster bootstrap --role control --role compute --role storage

[Tytus Kurek (tkurek)]

I've also faced this one when trying to deploy from the 2023.1 channel.

Re-running the "sunbeam cluster bootstrap" command solved the issue.

I'm going to start using the "-v" flag moving forward so that I can capture details like that in the future.

[Andre Ruiz (andre-ruiz)]

Same for me, got this error in the same way, but when I repeat, it does not happen again. Will try to use -v on a fresh installation next time.

[Andre Ruiz (andre-ruiz)]

Got a verbose run of the issue happening. Attached.

This is the last part:

           DEBUG Unable to connect to websocket utils.py:276
                    Traceback (most recent call last):
                      File "/snap/openstack/324/lib/python3.10/site-packages/sunbeam/utils.py", line 274, in __call__
                        return self.main(*args, **kwargs)
                      File "/snap/openstack/324/lib/python3.10/site-packages/click/core.py", line 1055, in main
                        rv = self.invoke(ctx)
                      File "/snap/openstack/324/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
                        return _process_result(sub_ctx.command.invoke(sub_ctx))
                      File "/snap/openstack/324/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
                        return _process_result(sub_ctx.command.invoke(sub_ctx))
                      File "/snap/openstack/324/lib/python3.10/site-packages/click/core.py", line 1404, in invoke
                        return ctx.invoke(self.callback, **ctx.params)
                      File "/snap/openstack/324/lib/python3.10/site-packages/click/core.py", line 760, in invoke
                        return __callback(*args, **kwargs)
                      File "/snap/openstack/324/lib/python3.10/site-packages/sunbeam/commands/bootstrap.py", line 275, in bootstrap
                        run_plan(plan4, console)
                      File "/snap/openstack/324/lib/python3.10/site-packages/sunbeam/jobs/common.py", line 248, in run_plan
                        skip_result = step.is_skip(status)
                      File "/snap/openstack/324/lib/python3.10/site-packages/sunbeam/commands/sunbeam_machine.py", line 65, in is_skip
                        run_sync(self.jhelper.get_application(APPLICATION, MODEL))
                      File "/snap/openstack/324/lib/python3.10/site-packages/sunbeam/jobs/juju.py", line 57, in run_sync
                        result = asyncio.get_event_loop().run_until_complete(coro)
                      File "/usr/lib/python3.10/asyncio/base_events.py", line 649, in run_until_complete
                        return future.result()
                      File "/snap/openstack/324/lib/python3.10/site-packages/sunbeam/jobs/juju.py", line 190, in wrapper
                        await self.controller.connect(
                      File "/snap/openstack/324/lib/python3.10/site-packages/juju/controller.py", line 138, in connect
                        await self._connector.connect(**kwargs)
                      File "/snap/openstack/324/lib/python3.10/site-packages/juju/client/connector.py", line 78, in connect
                        self._connection = await Connection.connect(**kwargs)
                      File "/snap/openstack/324/lib/python3.10/site-packages/juju/client/connection.py", line 366, in connect
                        raise Exception("Unable to connect to websocket")
                    Exception: Unable to connect to websocket
           WARNING An unexpected er...

[Peter Mattingly (peter-mattingly)]

Same here. Following this guide: https://microstack.run/docs/multi-node. The issue occurred on the "Bootstrap the cloud" step.

I had setup some LXD VMs to work through the guide.

I have a snapshot of the VMs as the issue occurred, if that would help.

Edit:

But the issue is not resolved by running the command again:

```
ubuntu@case00369995-sunbeam01:~$ sunbeam cluster bootstrap --role control --role compute --role storage
Management networks shared by hosts (CIDRs, separated by comma) (172.16.1.0/24):
An unexpected error has occurred. Please run 'sunbeam inspect' to generate an inspection report.
Error: Unable to connect to websocket
ubuntu@case00369995-sunbeam01:~$ sunbeam inspect
An unexpected error has occurred. Please run 'sunbeam inspect' to generate an inspection report.
Error: Unable to connect to websocket
```

[Andre Ruiz (andre-ruiz)]

Just a note that this issue is still present in latest "2023.2/edge: 2023.2 2024-02-09 (389) 134MB -" release.

[Andre Ruiz (andre-ruiz)]

And also still present on 2023.2/edge: 2023.2 2024-02-15 (396) 134MB -

I´m running a lot of tests for sunbeam in a CI/CD environment in the last weeks and this issue happens randomly. It is still the case that re-running the deployment does get past it.

[Alexandru Darie (alexkpn)]

Is there a solution for this issue ?

[Launchpad Janitor (janitor)]

[Expired for OpenStack Snap because there has been no activity for 60 days.]

[Andre Ruiz (andre-ruiz)]

This bug is very much alive and happening on most of my multiple daily runs. It is still the case that you can just re-run the bootstrap command and you will not hit it again (I think I already have about a hundred runs with this issue and it never happened twice).