landscape-client does not attach to Azure subscription and on-prem Landscape

[Kering Eyewear]

Dear team,

after re-installing Landscape on-prem every VM in Azure gets counted in the 10 licenses available instead of getting the license from the Azure Pro subscription.

admin@kazlandtstld01:~$ pro status --all
SERVICE ENTITLED STATUS DESCRIPTION
cc-eal yes n/a Common Criteria EAL2 Provisioning Packages
esm-apps yes enabled Expanded Security Maintenance for Applications
esm-infra yes enabled Expanded Security Maintenance for Infrastructure
fips yes n/a NIST-certified core packages
fips-updates yes n/a NIST-certified core packages with priority security updates
livepatch yes enabled Canonical Livepatch service
usg yes disabled Security compliance and audit tools

Enable services with: pro enable <service>

                Account: b6a3c967-9e9a-41ac-85b8-4265b46b1587
           Subscription: b6a3c967-9e9a-41ac-85b8-4265b46b1587
            Valid until: Fri Dec 31 00:00:00 9999 UTC
Technical support level: essential

Please see attached screenshots from the landscape instance

BR
Francesco

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: landscape-client 19.12-0ubuntu13
ProcVersionSignature: User Name 5.15.0-1039.46-azure 5.15.98
Uname: Linux 5.15.0-1039-azure x86_64
NonfreeKernelModules: lkp_Ubuntu_5_15_0_1039_46_azure_96
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Mon Aug 28 10:54:10 2023
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=C.UTF-8
 SHELL=/bin/bash
SourcePackage: landscape-client
UpgradeStatus: No upgrade log present (probably fresh install)

[Mitch Burton (mitchburton)]

I believe this issue will be addressed by LP: #2006402. You can test if version 23 of landscape-client resolves the issue by installing it from this PPA: https://launchpad.net/~landscape/+archive/ubuntu/self-hosted-23.03

[Kering Eyewear (keringeyewear)]

Dear Mitch,

thank you a lot for your feedback.
landscape-client version on my server is already on 23.02 without the need of that repository.

admin@KAZZIANEULP01:~$ landscape-client --version
23.02+git6277-0ubuntu0

admin@KAZZIANEULP01:~$ sudo apt show landscape-client -a
Package: landscape-client
Version: 23.02+git6277-0ubuntu0
Status: install ok installed
Priority: optional
Section: admin
Maintainer: Ubuntu Developers <email address hidden>
Original-Maintainer: Landscape Team <email address hidden>
Installed-Size: 614 kB
Depends: python3:any (>= 3.3.2-2~), debconf (>= 0.5) | debconf-2.0, libc6 (>= 2.8), landscape-common (= 23.02+git6277-0ubuntu0), python3-pycurl
Homepage: https://github.com/CanonicalLtd/landscape-client
Download-Size: unknown
APT-Manual-Installed: yes
APT-Sources: /var/lib/dpkg/status
Description: Landscape administration system client
 Landscape is a web-based tool for managing Ubuntu systems. This
 package is necessary if you want your machine to be managed in a
 Landscape account.
 .
 This package provides the Landscape client and requires a Landscape account.

Package: landscape-client
Version: 19.12-0ubuntu13
Priority: optional
Section: admin
Origin: Ubuntu
Maintainer: Ubuntu Developers <email address hidden>
Original-Maintainer: Landscape Team <email address hidden>
Bugs: https://bugs.launchpad.net/ubuntu/+filebug
Installed-Size: 596 kB
Depends: python3:any, debconf (>= 0.5) | debconf-2.0, libc6 (>= 2.34), landscape-common (= 19.12-0ubuntu13), python3-pycurl
Homepage: https://github.com/CanonicalLtd/landscape-client
Download-Size: 110 kB
APT-Sources: http://azure.archive.ubuntu.com/ubuntu jammy/main amd64 Packages
Description: Landscape administration system client
 Landscape is a web-based tool for managing Ubuntu systems. This
 package is necessary if you want your machine to be managed in a
 Landscape account.
 .
 This package provides the Landscape client and requires a Landscape account.

[Mitch Burton (mitchburton)]

Thanks for the additional information. When you say "server" do you mean the host where landscape-server is running, or the VM hosts that are not showing their Ubuntu Pro status?

It should be version >=23 of landscape-client in both cases (the landscape-server host and the VMs).