[Dell Inspiron 5567] Touchpad stops responding

[Shivam Tiwari]

My cursor stops moving but using peripherals it works and also local networks are not shown in wifi panel.
Please look into this it reduces my productivity.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-32.32~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-32-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 28 10:53:30 2023
DistUpgraded: 2023-08-26 16:30:49,522 DEBUG /openCache(), new cache size 77804
DistroCodename: lunar
DistroVariant: ubuntu
DkmsStatus:
 virtualbox/7.0.6, 6.2.0-27-generic, x86_64: installed
 virtualbox/7.0.6, 6.2.0-32-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Dell HD Graphics 620 [1028:0767]
InstallationDate: Installed on 2021-02-13 (926 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. Inspiron 5567
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-32-generic root=UUID=eb0f7397-d28a-4d11-ac7b-51001c65f6d3 ro quiet splash i8042.nomux i8024.noloop vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to lunar on 2023-08-26 (1 days ago)
dmi.bios.date: 05/14/2018
dmi.bios.release: 1.2
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.5
dmi.board.name: 0DG5G3
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.5:bd05/14/2018:br1.2:svnDellInc.:pnInspiron5567:pvr:rvnDellInc.:rn0DG5G3:rvrA03:cvnDellInc.:ct10:cvr:sku0767:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5567
dmi.product.sku: 0767
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.114-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~23.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. Do you mean your touchpad stops working while mice keep working?

Can you please try selecting 'Ubuntu' or 'Ubuntu on Wayland' at the login screen?

[Shivam Tiwari (st123)]

Ubuntu is not selectable

[Shivam Tiwari (st123)]

I did Wayland enable true in sudo nano /etc/gdm3/custom.conf

[Daniel van Vugt (vanvugt)]

Do you mean "not selectable" as in you don't get a menu in the corner of the login screen?

Please also answer: Do you mean your touchpad stops working while mice keep working?

[Shivam Tiwari (st123)]

Please find the attachment this is my login screen.
Where should I click now.
I don't find anything you asked me to do.

[Shivam Tiwari (st123)]

Second question answer:yes

[Daniel van Vugt (vanvugt)]

Thanks. This suggests a crash occurred when trying to launch with Wayland and that option was removed automatically. So please open a separate bug about the Wayland option being missing.

[Shivam Tiwari (st123)]

Can I enable the Wayland option on my own

[Daniel van Vugt (vanvugt)]

Wayland should be enabled already. It will only get hidden on each boot if something crashed when trying to start it.

Also check that you haven't accidentally disabled it in /etc/gdm3/custom.conf when you said you enabled it.

[Shivam Tiwari (st123)]

Now it is not crashed from last half an hour.
But facing issue for network. Wifi is not showing available devices locally.

[Daniel van Vugt (vanvugt)]

Please open a separate bug about networking/wifi.

[Shivam Tiwari (st123)]

Wrote the two bugs in the same bug report

[Daniel van Vugt (vanvugt)]

I know but please open a second bug about networking.

[Shivam Tiwari (st123)]

Opened you can check.

[Shivam Tiwari (st123)]

Btw Thanks for this fix

[Shivam Tiwari (st123)]

Actually sorry to say that bug still persists after the restart.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.