Dell S3222DGM Monitor and Intel Xe Graphics doesn't work above 1280x800@60hz in kernel 6.2.0 (but 6.4.6 works)

Bug #2033016 reported by Thor Michael Støre
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-6.2 (Ubuntu)
New
Undecided
Unassigned

Bug Description

Ubuntu 22.04.3 LTS, Dell S3222DGM, Intel Xe Graphics

Dell Monitor on a laptop with Mesa Intel Xe Graphics running Ubuntu kernels doesn't work in higher resolutions than 1280x800@60hz. At that resolution the screen goes black and then displays "No HDMI signal from your device" for a while before shutting down into powersaving mode.

1280x768@60hz also works, while 1280x768@120hz does not.

Observed with both Ubuntu 6.2.0 and 5.19.0 kernels. Changing to a mainline kernel resolves this completely, I've tried 6.4.6 which works perfectly at all resolutions listed in settings.

I've tried with two other monitors I have which do not exhibit this problem. I've tried the Dell monitor with several other computers and verified that it does not exhibit this problem with them.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 25 08:24:05 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] [8086:9a49] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: Lenovo TigerLake-LP GT2 [Iris Xe Graphics] [17aa:3f19]
InstallationDate: Installed on 2022-09-08 (350 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
MachineType: LENOVO 20VE
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-26-generic root=UUID=f8beb8a7-812f-4650-8b13-835ff91b378c ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/27/2022
dmi.bios.release: 2.47
dmi.bios.vendor: LENOVO
dmi.bios.version: F8CN47WW(V2.10)
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: ThinkBook 15 G2 ITL
dmi.ec.firmware.release: 2.47
dmi.modalias: dmi:bvnLENOVO:bvrF8CN47WW(V2.10):bd03/27/2022:br2.47:efr2.47:svnLENOVO:pn20VE:pvrThinkBook15G2ITL:rvnLENOVO:rnLNVNB161216:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrThinkBook15G2ITL:skuLENOVO_MT_20VE_BU_idea_FM_ThinkBook15G2ITL:
dmi.product.family: ThinkBook 15 G2 ITL
dmi.product.name: 20VE
dmi.product.sku: LENOVO_MT_20VE_BU_idea_FM_ThinkBook 15 G2 ITL
dmi.product.version: ThinkBook 15 G2 ITL
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
Thor Michael Støre (thormichael) wrote :
affects: xorg (Ubuntu) → linux-hwe-6.2 (Ubuntu)
summary: Dell S3222DGM Monitor and Intel Xe Graphics doesn't work above
- 1280x800@60hz
+ 1280x800@60hz in kernel 6.2.0 (but 6.4.6 works)
tags: added: i915
Timo Aaltonen (tjaalton)
no longer affects: linux-hwe-5.19 (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

I take it that's a "Won't Fix" for 5.19 because it's superseded by 6.2

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