Toshiba Satellite A200 / Satellite Pro A200 does not wake up from suspend

[komputes]

Laptop does not wake up from suspend. Laptop is able to go into suspend mode but does not wake up. Tested using Hardy 8.04 - alpha 6 i386.

[komputes (komputes)]

Laptop also suffers of issue where monitor will not go into power-save mode.

[Brian Murray (brian-murray)]

I'm assigning this bug to the linux package which is the kernel for Hardy Heron. There is a newer version of the kernel available (2.6.24-12) which is included on the daily builds. Could you test it suspend to RAM with that? Additionally what behavior do you observe when trying to resume the system?

[JD (jacobdorne)]

Same here with my A50. It suspends and hybernates but wakes up to black screen. I am using Hardy Beta.

Suspend / hybernate works on Pardus Linux 2007.3 which has the 2.6.18 kernel.

[Farhad (farhad-kh81)]

I have a satellite A100, I used to do suspend/ hibernate in Gutsy. I upgraded to Hardy and I was able to suspend and wake up previously (I didn't test hibernate) , but recently it does not wake up from suspend. I just hear a noise from dvd drive, then the cursor in a empty screen. Nothing happens next and keyboard is not working. When resuming from hibernate, it gets stuck in the ubuntu screen.

[Farhad (farhad-kh81)]

Yeah, this is related to the kernel. I have 2.6.24-12, 2.6.24-14 and 2.6.24-15 kernels with my Hardy and suspend works fine with the first two kernels but when I boot with 2.6.24-15, I have the problem with suspend and hibernate.

[Farhad (farhad-kh81)]

I just installed 2.6.24-16. Suspend and hibernate work just fine with it.

[komputes (komputes)]

Even with Hardy RC, the fix that Farhad has described is not working with the current kernel (in the Hardy Release).

[luciash (mindbro)]

Same here. Upgraded from Gutsy to Hardy... Suspend to RAM works fine but when trying to resume from suspend I get black screen and after few seconds cooling fan goes running madly up at full speed. Only holding the hard on/off button for a while works to switch the laptop off...

[komputes (komputes)]

>Could you test it suspend to RAM with that? [kernel version]
Tested with latest, failed.

>Additionally what behavior do you observe when trying to resume the system?
 Only getting black screen. Must shutdown computer and loose all data/ files open at time computer was suspended.

[luciash (mindbro)]

OK, the problem is with the latest kernel package (2.6.24-17) which got it into the final Hardy release.
I have found 2.6.24-16 is working fine for me (resuming from suspend to ram works flawlessly and also the headphones/speakers auto-switch works fine with this kernel).
So as a workaround i recommend to install and use this version instead of the 2.6.24-17 until it's fixed again.

[Farhad (farhad-kh81)]

Although it works much better in 2.6.24-16 but with 2.6.24-16-generic I still have the problem. It is very strange because it behaves very randomly. Sometimes it works sometimes not. Sometimes when I suspend, system halts with the back screen, but some other times when I try to suspends, after of couple of seconds seeing the black screen, it just locks the screen! I have also heard some beeps after waking up several times. I have reported a bug for the beeps

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/223930.

[Colin Pinkney (colin-pinkney)]

I have the same problem with my Toshiba Satellite P200 with Nvidia GeForce 7600 Go not waking up from suspend with the final Hardy Heron release, latest updates, and latest BIOS. It worked fine with Gutsy.

I have attached the relevant bit of my kern.log. I tried a suspend and resume around 01:15, but I guess it wasn't even able to sync to disk after trying to resume. It successfully suspended as the standby LED turned orange and faded off and on as normal, but on resume USB did not initialise (I have a USB hub with status lights) and the screen only lit dimly but remained black and did not respond to any keyboard input. I had to hold down the power button to turn off and then turn back on again.

[theducks (dragonsclaw)]

sounds like the problem I have with a Sattelite 1135 and latest Hardy (08.04). If I just let it go to sleep long time, the power LED is green. Short term power save, the LED does turn orange and pressing the power button does resume.

[Tim McIntyre (salfordfred)]

this is an issue for me, using a toshiba satellite pro a120 with hardy 8.04

i am getting the same as the above chap:
"Same here. Upgraded from Gutsy to Hardy... Suspend to RAM works fine but when trying to resume from suspend I get black screen and after few seconds cooling fan goes running madly up at full speed. Only holding the hard on/off button for a while works to switch the laptop off..."

none of the fixes mentioned here work.

[Thomas Pifer (zero456)]

I'm having the same problem with the latest 2.6.24-17 kernel that was just released through updates on my old Compaq desktop. 2.6.24-16 did not have this problem.

[Alexey Shumitsky (alexey-shumitsky)]

I can confirm the same bug on hardy with latest updates. Resume does not work for me, screen is black and only way to continue is to power off the machine. This is particularly strange because suspend/resume used to work before, at least when I was installing Ubuntu and for the short time after that. Even more, now resume doesn't work even when I boot laptop from LiveCD (!) - though it worked before too.

I have dmesg output obtained with instructions given at https://wiki.ubuntu.com/DebuggingKernelSuspend?highlight=(suspend

I'm using Ubuntu 8.04, with kernel 2.6.24-19-generic, the only restricted module used is madwifi.

[sjs889 (sjarrettsprague)]

Suspend and Hibernate do not work for me on a Toshiba Satellite Pro A120

[Nikos Efthimiou (nikos-efthimiou)]

The same with me Satellite A200. At first with Hardy the suspend worked. But After June (and some updates) suspend stop working since now ( 2.6.24-19-generic)
But even before, when it was working, the sound wouldn't resume as well as the window decorations.

[Nikos Efthimiou (nikos-efthimiou)]

After the new upadates (in the proposed repository) the problem still exists. The system doesn't resume.

[Leann Ogasawara (leannogasawara)]

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

[Colin Pinkney (colin-pinkney)]

While I have the same problem (Black screen on wakeup and even USB is not reinitialised) with my P200 + Nvidia Go 7600, I think my problem may actually lie with the Nvidia driver. I have done lots of tedious testing (install, reboot, suspend, no wakeup, force shutdown, reboot, install different kernel/Nvidia driver, reboot, etc, etc) with various versions of kernel 2.6.24 included recent ones from the backport/updates repositories but the kernel versions made no difference.

However if I install the nvidia-glx driver (i.e. not nvidia-glx-new) suspend and more importantly wakeup works 3 times out of 4. The problem here is that performance with this version of the Nvidia driver is terrible (scrolling down long web pages such as Slashdot posts is very very very jerky) and irks me more than the suspend issue so I have reverted back to nvidia-glx-new with much better performance but no working wakeup from suspend.

Should I submit a separate bug report?

[Nikos Efthimiou (nikos-efthimiou)]

Actually I solved the issue. Partially at least... I found that the
reason was false resolution setup. I was using the Start Up Manager to
have a higher resolution at boot up time. Then I removed it and as sudo
from the /boot/grub/menu.lst I removed the VGA options. Restart and
suspend worked..... BUT when I resume no window decorations are
available (from compiz-fusion) !!!! I had to use compiz ison to restart
the window manager on each resume. So I don't use compiz-fusion any
more , only the composite metacity.

On Thu, 2008-08-28 at 19:01 +0000, Colin Pinkney wrote:
> While I have the same problem (Black screen on wakeup and even USB is
> not reinitialised) with my P200 + Nvidia Go 7600, I think my problem may
> actually lie with the Nvidia driver. I have done lots of tedious testing
> (install, reboot, suspend, no wakeup, force shutdown, reboot, install
> different kernel/Nvidia driver, reboot, etc, etc) with various versions
> of kernel 2.6.24 included recent ones from the backport/updates
> repositories but the kernel versions made no difference.
>
> However if I install the nvidia-glx driver (i.e. not nvidia-glx-new)
> suspend and more importantly wakeup works 3 times out of 4. The problem
> here is that performance with this version of the Nvidia driver is
> terrible (scrolling down long web pages such as Slashdot posts is very
> very very jerky) and irks me more than the suspend issue so I have
> reverted back to nvidia-glx-new with much better performance but no
> working wakeup from suspend.
>
> Should I submit a separate bug report?
>

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

[Alexey Shumitsky (alexey-shumitsky)]

This helps me with suspend/resume on my machine (A200-1ZB) both with fglrx and xserver-xorg-video-ati drivers:

In the file /usr/share/hal/fdi/information/10freedesktop/20-video-quirk-pm-toshiba.fdi change the lines containing originally

        <match key="system.hardware.product" contains_outof="Pro A120;M35X;P100;P200; P205D; A100; A105; A135; A200; A205; A210; L30; M105;M70">
          <merge key="power_management.quirk.s3_bios" type="bool">true</merge>
          <merge key="power_management.quirk.s3_mode" type="bool">true</merge>
        </match>

to
        <match key="system.hardware.product" contains_outof="Pro A120;M35X;P100;P200; P205D; A100; A105; A135; A200; A205; A210; L30; M105;M70">
          <merge key="power_management.quirk.s3_bios" type="bool">false</merge>
          <merge key="power_management.quirk.s3_mode" type="bool">false</merge>
        </match>

(That is disable s3_bios and s3_mode quirks). My modified file is attached.

[komputes (komputes)]

I've just tested Jaunty on the Toshiba Satellite A200 and it resumes from suspend.

[Leann Ogasawara (leannogasawara)]

Since David, the original bug reporter, commented this is now resolved in Jaunty I'm marking this bug Fix Released. If anyone else is still experiencing issues, please open a new bug - http://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies . Thanks.

[Alex Moldovan (alexmoldovan)]

I've tested the computer today with Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100415) and it seems like the bug was solved, the suspend and hibernate work as expected.

[Melvin Garcia (virtualspectre8)]

I installed Ubuntu 10.10 i386 on someone else's Toshiba Satellite A135, everything works except resuming from suspend.