lubuntu mantic live - on enabling monitors crash

Bug #2031361 reported by Chris Guiver
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Lubuntu mantic live test on
- dell [optiplex] 7050 (i5-6500, 16gb, intel hd530/i915, radeon cedar)

The system boots using only the (3) i915 connected displays; but I also have a radeon card with (2) more displays.

I opened Monitor.Settings & clicked 'enable' on the two 'disabled' displays, I may have also moved screens around too, but on clicking APPLY the session ended (and after a delay I was back at greeter).

Crash files exist in /var/crash for Xorg, libexec_kf5_kscreen_backend & lxqt-globalkeysd (all with some date/time)

** expected outcome

On alteration in Monitor.Settings of config, clicking apply will action change

** actual outcome

Change made in Monitor.Settings (2 disabled screens enabled) & on clicking APPLY session ended
---
ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CasperVersion: 1.482
CompositorRunning: None
CurrentDesktop: LXQt
DistUpgraded: Fresh install
DistroCodename: mantic
DistroRelease: Ubuntu 23.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation HD Graphics 530 [8086:1912] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Dell HD Graphics 530 [1028:07a1]
 Advanced Micro Devices, Inc. [AMD/ATI] Cedar [Radeon HD 5000/6000/7350/8350 Series] [1002:68f9] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Radeon HD 6350 [103c:2126]
LiveMediaBuild: Lubuntu 23.10 "Mantic Minotaur" - Daily amd64 (20230814)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
Package: xorg-server (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed quiet splash ---
ProcVersionSignature: Ubuntu 6.3.0-7.7-generic 6.3.5
Tags: mantic ubuntu regression
Uname: Linux 6.3.0-7-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo users
_MarkForUpload: True
dmi.bios.date: 11/09/2022
dmi.bios.release: 1.23
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.23.0
dmi.board.name: 0NW6H5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.23.0:bd11/09/2022:br1.23:svnDellInc.:pnOptiPlex7050:pvr:rvnDellInc.:rn0NW6H5:rvrA00:cvnDellInc.:ct3:cvr:sku07A1:
dmi.product.family: OptiPlex
dmi.product.name: OptiPlex 7050
dmi.product.sku: 07A1
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.1.3-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
Chris Guiver (guiverc) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected mantic regression ubuntu
description: updated
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Chris Guiver (guiverc) wrote : Lspci.txt

apport information

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Chris Guiver (guiverc) wrote : Lspci-vt.txt

apport information

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Chris Guiver (guiverc) wrote : Lsusb.txt

apport information

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Chris Guiver (guiverc) wrote : Lsusb-t.txt

apport information

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Chris Guiver (guiverc) wrote : Lsusb-v.txt

apport information

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Chris Guiver (guiverc) wrote : ProcCpuinfo.txt

apport information

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Chris Guiver (guiverc) wrote : ProcCpuinfoMinimal.txt

apport information

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Chris Guiver (guiverc) wrote : ProcEnviron.txt

apport information

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Chris Guiver (guiverc) wrote : ProcInterrupts.txt

apport information

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Chris Guiver (guiverc) wrote : ProcModules.txt

apport information

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Chris Guiver (guiverc) wrote : UdevDb.txt

apport information

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Chris Guiver (guiverc) wrote : XorgLog.txt

apport information

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Chris Guiver (guiverc) wrote : XorgLogOld.txt

apport information

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Chris Guiver (guiverc) wrote : Xrandr.txt

apport information

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Chris Guiver (guiverc) wrote : acpidump.txt

apport information

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Chris Guiver (guiverc) wrote : xdpyinfo.txt

apport information

Revision history for this message
Chris Guiver (guiverc) wrote :

this is an online filing of (Xorg file)
--
lubuntu@lubuntu:/var/crash$ ls /var/crash -lah
total 17M
drwxrwxrwt 2 root root 4.0K Aug 15 02:05 .
drwxr-xr-x 1 root root 140 Aug 14 16:45 ..
-rw-r----- 1 lubuntu whoopsie 748K Aug 15 02:05 _usr_bin_lxqt-globalkeysd.1000.crash
-rw-r----- 1 lubuntu whoopsie 1.2M Aug 15 02:05 _usr_lib_x86_64-linux-gnu_libexec_kf5_kscreen_backend_launcher.1000.crash
-rw-r----- 1 root whoopsie 16M Aug 15 02:04 _usr_lib_xorg_Xorg.0.crash
--

multiple attempts of ubuntu-bug filing of report ends with
--
lubuntu@lubuntu:/var/crash$ sudo ubuntu-bug _usr_lib_xorg_Xorg.0.crash

*** Send problem report to the developers?
After the problem report has been sent, please fill out the form in the
automatically opened web browser.
What would you like to do? Your options are:
  S: Send report (15.8 MB)
  V: View report
  K: Keep report file for sending later or copying to somewhere else
  I: Cancel and ignore future crashes of this program version
  C: Cancel
Please choose (S/V/K/I/C): s

*** Uploading problem information
The collected information is being sent to the bug tracking system.
This might take a few minutes.
99.99567944472449%%
*** Error: Network problem

Cannot connect to crash database, please check your Internet connection.
HTTP Error 502: Bad Gateway
Press any key to continue...
---

Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
https://iso.qa.ubuntu.com/qatracker/reports/bugs/2031361

tags: added: iso-testing
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please retry:

  ubuntu-bug _usr_lib_xorg_Xorg.0.crash

and also try:

  apport-cli _usr_lib_xorg_Xorg.0.crash

Because without a formal crash report there is not much we can do.

Changed in xorg-server (Ubuntu):
status: New → Incomplete
tags: added: dualgpu hybrid i915 radeon
Revision history for this message
Chris Guiver (guiverc) wrote :

Alas I tried the upload 8 times before I filed online.

All abended (same % point each time) with

99.99567944472449%%
*** Error: Network problem

I didn't save the file on the local drive; so it'll remain incomplete until re-created sorry.

(my setup is unusual with screens not neatly positioned.. the LXQt Monitor.Settings configuration is very finicky, and [openbox] problems only sometimes appear, and maybe its this difficulty in alignment that makes this hard to re-create? anyway I've experienced it twice now (I normally only file bugs after 2nd occurrence), but that is in 10+ boot/configs attempts to re-create. I'll retest in coming days for it anyway.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

As a last resort you can attach the crash file here. It's not normally recommended but sometimes we can get usable data by analysing it manually.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status: Incomplete → Expired
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