[ProArt Studiobook H7604JV_H7604JV, Realtek ALC294, Speaker, Internal] No sound at all

[Michael Black]

No sound on clean install. Sound works through jack and bluetooth.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mblack 2360 F.... pulseaudio
 /dev/snd/pcmC0D0p: mblack 2360 F...m pulseaudio
 /dev/snd/controlC1: mblack 2360 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Aug 12 21:45:33 2023
InstallationDate: Installed on 2023-08-13 (0 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mblack 2360 F.... pulseaudio
 /dev/snd/pcmC0D0p: mblack 2360 F...m pulseaudio
 /dev/snd/controlC1: mblack 2360 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [ProArt Studiobook H7604JV_H7604JV, Realtek ALC294, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/08/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: H7604JV.203
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: H7604JV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrH7604JV.203:bd02/08/2023:br5.27:svnASUSTeKCOMPUTERINC.:pnProArtStudiobookH7604JV_H7604JV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnH7604JV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ProArt Studiobook
dmi.product.name: ProArt Studiobook H7604JV_H7604JV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Grosan Flaviu Gheorghe (fgheorghe)]

Came here to confirm the same issue - identical to the original creator.

Cause may be similar to this:
https://gist.github.com/lamperez/862763881c0e1c812392b5574727f6ff?permalink_comment_id=4526397

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Grosan Flaviu Gheorghe (fgheorghe)]

Fixed mine using these steps:

https://github.com/fgheorghe/Asus-ProArt-Studiobook-H7604JV-Linux-Sound

I tested this fix on linux kernel 6.4.11-060411-generic. I added notes on how to install that particular kernel in Ubuntu. My Asus ProArt Studiobook H7604JV sound problem seems to be gone.

[Grosan Flaviu Gheorghe (fgheorghe)]

As of Linux kernel 6.7 sounds works. No patch needed! Marked as "fixed" as this has been fixed by the afromentioned kernel version. Not an Ubuntu specific issue anyway.