package firefox 112.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Rashed]

Firefox update problem

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 112.0.2+build1-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rashed 1662 F.... pulseaudio
BuildID: 20230424110519
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Sat May 20 16:40:59 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-05-08 (12 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
IpRoute:
 default via 192.168.157.1 dev enp2s0 proto dhcp metric 100
 169.254.0.0/16 dev enp2s0 scope link metric 1000
 192.168.157.0/24 dev enp2s0 proto kernel scope link src 192.168.157.32 metric 100
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.6, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.1
 apt 2.4.9
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 112.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-05-20 (0 days ago)
dmi.bios.date: 03/13/2023
dmi.bios.release: 1.23
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.23.0
dmi.board.name: 0FTXD9
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.23.0:bd03/13/2023:br1.23:svnDellInc.:pnVostro3400:pvr:rvnDellInc.:rn0FTXD9:rvrA02:cvnDellInc.:ct10:cvr:sku0A23:
dmi.product.family: Vostro
dmi.product.name: Vostro 3400
dmi.product.sku: 0A23
dmi.sys.vendor: Dell Inc.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Amin Bandali (bandali)]

Hello, and sorry for the slow reply here.

Per the dpkg terminal log, there was a 'temporary failure in name resolution issue' (i.e. DNS look up issue) when the system tried to install the Firefox snap from the snap store. Given that this was likely a one-off random failure and the store is normally working fine, and DNS lookup failures are retried a few times before giving up, I'll close this as Invalid. Otherwise, if you can still reproduce this on a regular basis please feel free reply and/or reopen the bug, thanks.