Cannot reauthorize Google account or authorize again. The app crashes

[Bartosz Woronicz]

As in title

I tried to relogin, The window prompt appears and quickly exits and nothing happens. Still cannot not logged in. Have to remove account and sign in again.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-online-accounts 3.44.0-1ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon May 15 17:45:34 2023
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-online-accounts
UpgradeStatus: No upgrade log present (probably fresh install)

[Bartosz Woronicz (mastier1)]

Ok, worse. Cannot add at all. It crashes

[Bartosz Woronicz (mastier1)]

/var/log/syslog:May 15 16:59:16 drakkar dbus-daemon[6292]: [session uid=127 pid=6292] Activating via systemd: service name='org.gtk.vfs.GoaVolumeMonitor' unit='gvfs-goa-volume-monitor.service' requested by ':1.7' (uid=127 pid=6491 comm="/usr/libexec/tracker-miner-fs-3 " label="unconfined")
/var/log/syslog:May 15 16:59:16 drakkar dbus-daemon[6292]: [session uid=127 pid=6292] Activating service name='org.gnome.OnlineAccounts' requested by ':1.9' (uid=127 pid=6563 comm="/usr/libexec/gvfs-goa-volume-monitor " label="unconfined")
/var/log/syslog:May 15 16:59:16 drakkar goa-daemon[6576]: goa-daemon version 3.44.0 starting
/var/log/syslog:May 15 16:59:16 drakkar dbus-daemon[6292]: [session uid=127 pid=6292] Activating service name='org.gnome.Identity' requested by ':1.10' (uid=127 pid=6576 comm="/usr/libexec/goa-daemon " label="unconfined")
/var/log/syslog:May 15 16:59:16 drakkar dbus-daemon[6292]: [session uid=127 pid=6292] Successfully activated service 'org.gtk.vfs.GoaVolumeMonitor'
/var/log/syslog:May 15 16:59:28 drakkar dbus-daemon[21263]: [session uid=1000 pid=21263] Activating via systemd: service name='org.gtk.vfs.GoaVolumeMonitor' unit='gvfs-goa-volume-monitor.service' requested by ':1.6' (uid=1000 pid=21292 comm="/usr/libexec/tracker-miner-fs-3 " label="unconfined")
/var/log/syslog:May 15 16:59:28 drakkar dbus-daemon[21263]: [session uid=1000 pid=21263] Activating service name='org.gnome.OnlineAccounts' requested by ':1.9' (uid=1000 pid=21338 comm="/usr/libexec/gvfs-goa-volume-monitor " label="unconfined")
/var/log/syslog:May 15 16:59:28 drakkar goa-daemon[21342]: goa-daemon version 3.44.0 starting
/var/log/syslog:May 15 16:59:28 drakkar dbus-daemon[21263]: [session uid=1000 pid=21263] Activating service name='org.gnome.Identity' requested by ':1.10' (uid=1000 pid=21342 comm="/usr/libexec/goa-daemon " label="unconfined")
/var/log/syslog:May 15 16:59:28 drakkar dbus-daemon[21263]: [session uid=1000 pid=21263] Successfully activated service 'org.gtk.vfs.GoaVolumeMonitor'
/var/log/syslog:May 15 16:59:29 drakkar goa-daemon[21342]: /org/gnome/OnlineAccounts/Accounts/account_1673287540_0: Setting AttentionNeeded to TRUE because EnsureCredentials() failed with: Failed to refresh access token (rest-proxy-error-quark, 400): Bad Request (goa-error-quark, 4)

[Sebastien Bacher (seb128)]

 Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Bartosz Woronicz (mastier1)]

ad. 1 not sure whether that's the one but I only see google chrome beside

-rw-r----- 1 mastier whoopsie 11313793 May 15 17:43 _usr_bin_gnome-control-center.1000.crash
-rw-r--r-- 1 mastier whoopsie 0 May 15 17:43 _usr_bin_gnome-control-center.1000.upload
-rw------- 1 whoopsie whoopsie 37 May 15 17:43 _usr_bin_gnome-control-center.1000.uploaded

it was sent
 ubuntu-bug /var/crash/_usr_bin_gnome-control-center.1000.crash

ok, I run now from the console and click to authorize new google account

mastier@drakkar:~$ gnome-control-center
Segmentation fault (core dumped)

mastier@drakkar:~$ sudo cat /var/lib/whoopsie/whoopsie-id
9dd61bf1171ac3761d445e300092a9cdcc1c72aef677e03db46fe3494f040a7ad1798ce8986311da05f2e54c89013eb395d3a9942206f177c01b5cae5fc72c95

mastier@drakkar:~$ ls -la /var/crash/
total 28356
drwxrwsrwt 2 root whoopsie 8 May 16 13:41 ./
drwxr-xr-x 15 root root 17 Nov 20 15:20 ../
-rw-r----- 1 mastier whoopsie 19583853 May 16 01:58 _opt_google_chrome_chrome.1000.crash
-rw-r--r-- 1 mastier whoopsie 0 May 16 01:58 _opt_google_chrome_chrome.1000.upload
-rw------- 1 whoopsie whoopsie 5 May 16 01:58 _opt_google_chrome_chrome.1000.uploaded
-rw-r----- 1 mastier whoopsie 11339816 May 16 13:39 _usr_bin_gnome-control-center.1000.crash
-rw-r--r-- 1 mastier whoopsie 0 May 16 13:39 _usr_bin_gnome-control-center.1000.upload
-rw------- 1 whoopsie whoopsie 37 May 16 13:39 _usr_bin_gnome-control-center.1000.uploaded

new file appeared

Seems crucial issue, can haz fix asap, plz ? ;-)

I was ablwe to send it
mastier@drakkar:~$ ubuntu-bug /var/crash/_usr_bin_gnome-control-center.1000.crash
mastier@drakkar:~$ echo $?
0

Ok, so it seems the gnome-controler-center crashes
https://errors.ubuntu.com/user/9dd61bf1171ac3761d445e300092a9cdcc1c72aef677e03db46fe3494f040a7ad1798ce8986311da05f2e54c89013eb395d3a9942206f177c01b5cae5fc72c95

[Allen (ccwtech)]

I am having the same issue. How can I help?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Allen (ccwtech)]

I'm not sure if it's identical or not: https://bugs.launchpad.net/ubuntu/+source/gnome-online-accounts/+bug/2023322