package firefox 1:1snap1-0ubuntu2 failed to install/upgrade: le sous-processus nouveau firefox paquet pre-installation script a renvoyé un état de sortie d'erreur 10

Bug #2019474 reported by Mohamed Methnani

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Plz solve my problem with snap firefox

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 1:1snap1-0ubuntu2
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.4
AptOrdering:
 firefox:amd64: Install
 NULL: ConfigurePending
Architecture: amd64
CasperMD5CheckResult: pass
Date: Sat May 13 13:15:04 2023
Dependencies:

ErrorMessage: le sous-processus nouveau firefox paquet pre-installation script a renvoyé un état de sortie d'erreur 10
InstallationDate: Installed on 2023-05-12 (0 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
Python3Details: /usr/bin/python3.10, Python 3.10.6, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.1
 apt 2.4.9
SourcePackage: firefox
Title: package firefox 1:1snap1-0ubuntu2 failed to install/upgrade: le sous-processus nouveau firefox paquet pre-installation script a renvoyé un état de sortie d'erreur 10
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Mohamed Methnani (methnani) wrote :
Revision history for this message
Seth Arnold (seth-arnold) wrote :

Here's the relevant bit from the dpkg logs:

Préparation du dépaquetage de .../firefox_1%3a1snap1-0ubuntu2_amd64.deb ...
=> Installing the firefox snap
==> Checking connectivity with the snap store
==> Installing the firefox snap
erreur : snap "firefox" has "install-snap" change in progress
dpkg: erreur de traitement de l'archive /var/cache/apt/archives/firefox_1%3a1snap1-0ubuntu2_amd64.deb (--unpack) :
 le sous-processus nouveau firefox paquet pre-installation script a renvoyé un état de sortie d'erreur 10

Thanks

information type: Private Security → Public
Revision history for this message
Amin Bandali (bandali) wrote :

Hello, and sorry for the slow reply here.

Are you still able to reproduce this issue today? If so, would you be able to provide steps for doing so? Otherwise I'm afraid there isn't much we can do to debug this, given the absence of actionable information in the generated dpkg terminal logs.

Thanks.

Changed in firefox (Ubuntu):
status: New → Incomplete
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