"Failed to scan" unable to connect to scanner - HP m175nw

Bug #2018978 reported by Alan Pope ๐Ÿบ๐Ÿง๐Ÿฑ ๐Ÿฆ„
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
simple-scan (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

This scanner has previously worked on other computers running Ubuntu.

However, it doesn't work on 23.04.
The scanner is on, and shows up in the front screen in simple-scan
When I press the scan button a dialog appears titled "Failed to scan" "Unable to connect to scanner".

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: simple-scan 44.0-0ubuntu1
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Tue May 9 09:42:36 2023
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-sutton-focal-amd64-20220803-89+sutton-focal-amd64+X02
InstallationDate: Installed on 2022-08-05 (276 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20220803-13:42
MachineType: LENOVO 21D2CTO1WW
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-20-generic root=UUID=96c77f27-d90f-4d14-a5d5-59ac57b3f6dc ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: Upgraded to lunar on 2023-01-02 (126 days ago)
dmi.bios.date: 12/08/2022
dmi.bios.release: 1.27
dmi.bios.vendor: LENOVO
dmi.bios.version: N3GET47W (1.27 )
dmi.board.asset.tag: Not Available
dmi.board.name: 21D2CTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.54
dmi.modalias: dmi:bvnLENOVO:bvrN3GET47W(1.27):bd12/08/2022:br1.27:efr1.54:svnLENOVO:pn21D2CTO1WW:pvrThinkPadZ13Gen1:rvnLENOVO:rn21D2CTO1WW:rvrNotDefined:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_21D2_BU_Think_FM_ThinkPadZ13Gen1:
dmi.product.family: ThinkPad Z13 Gen 1
dmi.product.name: 21D2CTO1WW
dmi.product.sku: LENOVO_MT_21D2_BU_Think_FM_ThinkPad Z13 Gen 1
dmi.product.version: ThinkPad Z13 Gen 1
dmi.sys.vendor: LENOVO

Revision history for this message
Alan Pope ๐Ÿบ๐Ÿง๐Ÿฑ ๐Ÿฆ„ (popey) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in simple-scan (Ubuntu):
status: New → Confirmed
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