login process frozen in between username and password

[Jeff Panasuik]

---- MY SYSTEM ----
No LSB modules are available.
Description: Ubuntu 23.04
Release: 23.04

gnome-online-accounts:
  Installed: 3.48.0-1
  Candidate: 3.48.0-1
  Version table:
 *** 3.48.0-1 500
        500 http://us.archive.ubuntu.com/ubuntu lunar/main amd64 Packages
        100 /var/lib/dpkg/status

I have tested this on my desktop running 23.04 on Intel I-9, and the second desktop running the same (23.04) but on Intel I-7, and both of them show the same problem.

-----PROBLEM-------

When I entered my email address in my Google account, I could provide my email address, and after I clicked on the following form to enter my password. The form was able to pick up my email address and moved to the following form for password entry; it just froze in between. Sometimes, the password form could pick up the first keyboard character but never go past 2nd character. Sometimes, it just froze without being able to pick up the first keyboard character.

Then a bit later, the whole box of gnome-online-accounts blacks out. Closing with X didn't work, so I had to xkill the app.

-----TYPICAL BEHAVIOR-------

Usually, on 22.04, I never had a problem adding online accounts, particularly for Google accounts. The first form asked for my email address, and quickly moved on to the following form asking for a password. Once the password is accepted, it will move on to the next form requesting my authorization for GNOME to connect to my account on Google before adding it to my Ubuntu system (I'd see the drive folder on the bar on Nautilus).

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: gnome-online-accounts 3.48.0-1
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat May 6 13:51:07 2023
InstallationDate: Installed on 2023-05-04 (2 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
ProcEnviron:
 LANG=en_US.UTF-8
 LANGUAGE=en_US
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
SourcePackage: gnome-online-accounts
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Sebastien Bacher (seb128)]

Thank you for your bug report. Could you do
$ journalctl -f
then trigger the bug and see if any error is printed in the journal log?

[Tulir Asokan (tulir)]

This seems to be logged after entering username and clicking next:

    May 16 19:02:28 maunium kernel: WebKitWebProces[560981]: segfault at 563a37787e6d ip 0000563a37787e6d sp 00007ffea85fdc98 error 14 in WebKitWebProcess[563f5260e000+1000] likely on CPU 15 (core 7, socket 0)
    May 16 19:02:28 maunium kernel: Code: Unable to access opcode bytes at 0x563a37787e43.

[Allen (ccwtech)]

Is this the same? 2023322?

[Launchpad Janitor (janitor)]

[Expired for gnome-online-accounts (Ubuntu) because there has been no activity for 60 days.]

[Luis Carlos Nogueira Mijias (nino1987)]

Still with the same error, I have already uninstalled Ubuntu and it continues to freeze when logging in.