package linux-headers-6.2.0-20-generic 6.2.0-20.20 failed to install/upgrade: installed linux-headers-6.2.0-20-generic package post-installation script subprocess returned error exit status 1

[John Richardson]

Was updating from 22.10 to 23.04 and error came during upgrade.

ProblemType: Package
DistroRelease: Ubuntu 23.04
Package: linux-headers-6.2.0-20-generic 6.2.0-20.20
ProcVersionSignature: Ubuntu 5.19.0-41.42-generic 5.19.17
Uname: Linux 5.19.0-41-generic aarch64
NonfreeKernelModules: prl_fs_freeze prl_fs prl_tg
ApportVersion: 2.26.1-0ubuntu2
Architecture: arm64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: parallels 1265 F.... wireplumber
 /dev/snd/seq: parallels 1262 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
Date: Thu May 4 09:22:34 2023
ErrorMessage: installed linux-headers-6.2.0-20-generic package post-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2022-07-07 (300 days ago)
InstallationMedia: Ubuntu-Server 22.04 LTS "Jammy Jellyfish" - Release arm64 (20220421)
IwConfig:
 lo no wireless extensions.

 enp0s5 no wireless extensions.
MachineType: Parallels International GmbH. Parallels ARM Virtual Machine
ProcFB: 0 virtio_gpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-41-generic root=UUID=5a14ccf7-6bac-47b7-a3d6-6c10822fb10d ro
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.11, Python 3.11.2, python3-minimal, 3.11.2-1
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions: grub-pc N/A
RfKill:

SourcePackage: linux
Title: package linux-headers-6.2.0-20-generic 6.2.0-20.20 failed to install/upgrade: installed linux-headers-6.2.0-20-generic package post-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to lunar on 2023-05-04 (0 days ago)
acpidump:

dmi.bios.date: Mon, 27 Mar 2023 17:35:19
dmi.bios.release: 0.1
dmi.bios.vendor: Parallels International GmbH.
dmi.bios.version: 1.8.2 (23832)
dmi.board.asset.tag: None
dmi.board.name: Parallels ARM Virtual Platform
dmi.board.vendor: Parallels ARM Virtual Machine
dmi.board.version: 0.1
dmi.chassis.type: 2
dmi.chassis.vendor: Parallels International GmbH.
dmi.modalias: dmi:bvnParallelsInternationalGmbH.:bvr1.8.2(23832):bdMon,27Mar2023173519:br0.1:svnParallelsInternationalGmbH.:pnParallelsARMVirtualMachine:pvr0.1:rvnParallelsARMVirtualMachine:rnParallelsARMVirtualPlatform:rvr0.1:cvnParallelsInternationalGmbH.:ct2:cvr:skuParallels_ARM_VM:
dmi.product.family: Parallels VM
dmi.product.name: Parallels ARM Virtual Machine
dmi.product.sku: Parallels_ARM_VM
dmi.product.version: 0.1
dmi.sys.vendor: Parallels International GmbH.
modified.conffile..etc.apport.report-ignore.README.denylist: [deleted]

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[John Richardson (jr78745)]

Additional background info; This is an installation on a MACBook PRO M1 running in Parallels.

[Juerg Haefliger (juergh)]

Building module:
Cleaning build area...
make -j2 KERNELRELEASE=6.2.0-20-generic -f Makefile.kmods KSRC=/lib/modules/6.2.0-20-generic/build KVER=6.2.0-20-generic...(bad exit status: 2)
ERROR (dkms apport): binary package for parallels-tools: 1.8.2.23832 not found
Error! Bad return status for module build on kernel: 6.2.0-20-generic (aarch64)
Consult /var/lib/dkms/parallels-tools/1.8.2.23832/build/make.log for more information.
Error! One or more modules failed to install during autoinstall.
Refer to previous errors for more information.
   ...fail!

[Juerg Haefliger (juergh)]

You have an unsupported DKMS module (parallels-tools) installed that doesn't compile for the 6.2 kernel. Please remove it and retry the upgrade.