Dell XPS 15 9520 kernel 5.19.0-40-generic crashing

Bug #2018200 reported by Arutyun
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-5.19 (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I work on a Dell XPS 15 9520 laptop half a year. I use Ubuntu 22.04.2 LTS. I didn't have any problem all this time. But after update to kernel 5.19.0-40-generic sometimes system crashes.
Everything works normal if I use kernel 5.19.0-38-generic and lower. It seems like an intel graphics driver problem. When system crashes I see graphical glitches. Then updated to 5.19.0-41-generic and problem still here. The crash occurs while I am watching a video. It doesn't matter where I am watching video in a browser or a VLC player.
Now I am using 5.19.0-38-generic for several days and everything is normal. I switched to 5.19.0-41-generic for creating a bug-report. I didn't find anything in the logs. When this happens, the laptop does not respond to anything. I have to turn it off by long pressing the power button. Also I checked RAM with memtestx86+. RAM is ok.
CPU: 12th Gen Intel® Core™ i7-12700H × 20
RAM: Kingston 32Gb
Video: Intel® Iris® Xe Graphics + Nvidia RTX 3050 (use only in games).

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-generic-hwe-22.04 5.19.0.41.42~22.04.14
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 30 22:33:35 2023
InstallationDate: Installed on 2023-02-08 (81 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-meta-hwe-5.19
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.default.apport:
 # set this to 0 to disable apport, or to 1 to enable it
 # you can temporarily override this with
 # sudo service apport start force_start=1
 enabled=0
mtime.conffile..etc.default.apport: 2023-03-23T00:25:13.998535

Revision history for this message
Arutyun (arutyun-akopov) wrote :
description: updated
Arutyun (arutyun-akopov)
description: updated
description: updated
affects: linux-meta-hwe-5.19 (Ubuntu) → linux-hwe-5.19 (Ubuntu)
Revision history for this message
Arutyun (arutyun-akopov) wrote (last edit ):

Photo how does it look

Revision history for this message
Arutyun (arutyun-akopov) wrote :

Now it hapened on the kernel 5.19.0-38. Happened 10 minutes after I started the laptop which was in sleep mode.

Revision history for this message
Arutyun (arutyun-akopov) wrote (last edit ):

It was a hardware problem

Changed in linux-hwe-5.19 (Ubuntu):
status: New → Invalid
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