nautilus crashing randomly

[Soumyadeep Ghosh]

I recently updated my Ubuntu installation from 22.10 to 23.04, and after that, nautilus just crashes randomly. Even right-clicking on it often doesn't show up the list of folders as shortcuts.
I think, this issue is related to some caches, which are from the previous version of nautilus. But, that makes it that we cannot upgrade a distro and be bug free.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: nautilus 1:44.0-1ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 30 13:23:37 2023
GsettingsChanges:
 b'org.gnome.nautilus.preferences' b'migrated-gtk-settings' b'true'
 b'org.gnome.nautilus.preferences' b'show-delete-permanently' b'true'
 b'org.gnome.nautilus.window-state' b'initial-size' b'(1184, 815)'
InstallationDate: Installed on 2023-02-02 (86 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
SourcePackage: nautilus
UpgradeStatus: Upgraded to lunar on 2023-04-21 (8 days ago)
usr_lib_nautilus:
 file-roller 43.0-1
 nautilus-image-converter 0.4.0-2
 nautilus-share 0.7.5-0.3
 python3-nautilus 4.0-1build1

[Sebastien Bacher (seb128)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Soumyadeep Ghosh (soumyadghosh)]

The link from whoopsie.
https://errors.ubuntu.com/oops/7a540de0-e813-11ed-bb2c-fa163ef35206
https://errors.ubuntu.com/oops/5f10e1c1-e794-11ed-a10d-fa163e993415

[Soumyadeep Ghosh (soumyadghosh)]

Here are some more

https://errors.ubuntu.com/oops/195a084d-e77f-11ed-af15-fa163e55efd0
https://errors.ubuntu.com/oops/550a2b24-e6a8-11ed-af10-fa163e55efd0
https://errors.ubuntu.com/oops/0728bcbe-e139-11ed-baca-fa163ef35206

[Sebastien Bacher (seb128)]

Thanks, the most recent error points to https://errors.ubuntu.com/bucket/?id=/usr/bin/nautilus%3A11%3A__GI___libc_free%3Ag_free%3Agdk_content_formats_unref%3Agdk_content_formats_unref%3Agtk_drop_target_finalize which is a nautilus report

[Soumyadeep Ghosh (soumyadghosh)]

Is there anything that I can do to help you from my side?

[Sebastien Bacher (seb128)]

Are you able to find specific steps or folders triggering the issue? It could be specific to some file or content of a directory or some configuration...

[Soumyadeep Ghosh (soumyadghosh)]

Yes, most cases the /snap/foo/current/ folders, but I also got it crashed while using the Downloads folder also. But, it mostly happens when I am working in that $SNAP folder.