Some Area in Top right corner of the screen is not clickable.

Bug #2017333 reported by Saurabh Verma
38
This bug affects 8 people
Affects Status Importance Assigned to Milestone
gnome-shell-extension-appindicator (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

https://www.reddit.com/r/Ubuntu/comments/12tyiwf/top_right_area_is_not_clickable_in_ubuntu_2304_i/

This link contains the visual representation and more details about the bug.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 22 12:10:32 2023
DistUpgraded: 2023-04-21 16:05:44,447 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: lunar
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Skylake GT2 [HD Graphics 520] [103c:81ec]
   Subsystem: Hewlett-Packard Company Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330 / M430 / Radeon 520 Mobile] [103c:81ec]
InstallationDate: Installed on 2022-04-01 (385 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Beta amd64 (20220329.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 0bda:b008 Realtek Semiconductor Corp. Bluetooth Radio
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
 /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
 /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
     |__ Port 4: Dev 2, If 0, Class=Wireless, Driver=btusb, 12M
     |__ Port 4: Dev 2, If 1, Class=Wireless, Driver=btusb, 12M
MachineType: HP HP Notebook
ProcEnviron:
 LANG=en_IN
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-20-generic root=UUID=358a40b6-0ed5-4812-8281-fbd535f676fd ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to lunar on 2023-04-21 (0 days ago)
dmi.bios.date: 12/17/2019
dmi.bios.release: 15.48
dmi.bios.vendor: Insyde
dmi.bios.version: F.48
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 81EC
dmi.board.vendor: HP
dmi.board.version: 61.61
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 61.61
dmi.modalias: dmi:bvnInsyde:bvrF.48:bd12/17/2019:br15.48:efr61.61:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn81EC:rvr61.61:cvnHP:ct10:cvrChassisVersion:skuW6T44PA#ACJ:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Notebook
dmi.product.sku: W6T44PA#ACJ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.114-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.2-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 23.0.2-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
Saurabh Verma (saurabhshalu) wrote :
affects: ubuntu → xorg (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks for the bug report. Are you using AnyDesk? If so then see bug 2012388.

affects: xorg (Ubuntu) → gnome-shell-extension-appindicator (Ubuntu)
Changed in gnome-shell-extension-appindicator (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Jürgen Hörmann (hoermannn.j) wrote :

I experience this bug in Wayland and XORG.

If I hover over the "ghost" area I get mouse pointer hints for two of my tray-applications: anydesk and Zoiper desktop.

If I disable the Appindicator shell extension the problem is gone.

Revision history for this message
Jürgen Hörmann (hoermannn.j) wrote :

I opened a bug for gnome-shell-extension-appindicator on Github https://github.com/ubuntu/gnome-shell-extension-appindicator/issues/438

Revision history for this message
Saurabh Verma (saurabhshalu) wrote :

Yes, the problem was Anydesk. Thank you for the tip. Have followed the above mentioned step, and now I'm able to access that area.

Changed in gnome-shell-extension-appindicator (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Confirmed
Revision history for this message
Jürgen Hörmann (hoermannn.j) wrote (last edit ):

This is not a bug in Anydesk.

I can reproduce this with at at least one more application (Zoiper 5 Desktop).
If I hover over the "ghost" area I get mouse pointer hints for both, Anydesk and Zoiper on different parts of the area.

If I disable the "legacy tray icons" option in the extension and log out of Gnome session and log in again, the ghost-area is gone.

To me, this looks like a problem in the handling of the legacy tray icons.

Revision history for this message
Joe Bennett (kralos) wrote :

I'm also having this issue on 2 separate computers. Both have Zoiper installed as we use it at work.

Revision history for this message
Ward Nakchbandi (cosmohq) wrote :

hello this is cosmo head dev of PikaOS this effects all our users since 23.04

one thing interesting is issue is still present through anydesk and rdp and vnc

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