ASUS ZenBook UX435EG freezes on unlock

[Islam]

After locking the screen for sometime and then try to unlock, the whole laptop freeze and I have to hard reset.

ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: gnome-shell 43.1-0ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 20 09:58:17 2023
DisplayManager: gdm3
GsettingsChanges:

InstallationDate: Installed on 2023-01-04 (74 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
RelatedPackageVersions: mutter-common 43.0-1ubuntu4
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: neo 4747 F.... pipewire
                      neo 4750 F.... wireplumber
 /dev/snd/seq: neo 4747 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.10
InstallationDate: Installed on 2023-01-04 (75 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.19.0-35-generic root=/dev/mapper/vgubuntu-root ro quiet splash mem_sleep_default=deep vt.handoff=7
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
RelatedPackageVersions:
 linux-restricted-modules-5.19.0-35-generic N/A
 linux-backports-modules-5.19.0-35-generic N/A
 linux-firmware 20220923.gitf09bebf3-0ubuntu1.4
Tags: kinetic
Uname: Linux 5.19.0-35-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/22/2022
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX435EG.315
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX435EG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.315:bd04/22/2022:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX435EG_UX435EG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Daniel van Vugt (vanvugt)]

Thanks for the bug report.

Please:

1. Check for crashes: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

2. Try disabling Ubuntu Dock and tell us if that prevents the bug:

   gnome-extensions disable <email address hidden>

[Daniel van Vugt (vanvugt)]

Also next time you have to hard reset, please then run:

  journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

[Islam (islam)]

I disabled the Ubuntu Dock but the issue still happens.
There is no crash report in /var/crash.

[Islam (islam)]

I'm unable to attach the previous boot log because of Launchpad bug:
https://bugs.launchpad.net/launchpad/+bug/2000122

[Daniel van Vugt (vanvugt)]

The log may be too large. Try compressing it before attaching it here.

[Daniel van Vugt (vanvugt)]

Wow, so many kernel errors. Let's let the kernel team take a look.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2012237

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Islam (islam)]

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[Islam (islam)]

BTW this issue has been happening since 22.04.

[Islam (islam)]

Any updates from the kernel team, I'm still facing that issue in 23.10.