[950XED, Realtek ALC298, Speaker, Internal] No sound at all

[AO WANG]

only bluetooth can work,im sungsang book2 pro

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-35.36~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: wang 1658 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 13 15:41:47 2023
InstallationDate: Installed on 2023-03-08 (4 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: wang 1658 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [950XED, Realtek ALC298, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/17/2022
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P08RGF.054.220817.ZQ
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NT950XEW-A51AS
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGLFREEDOS-C00-R000-S0000+1.0.0000
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP08RGF.054.220817.ZQ:bd08/17/2022:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn950XED:pvrP08RGF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNT950XEW-A51AS:rvrSGLFREEDOS-C00-R000-S0000+1.0.0000:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-ICPS-A5A5-ADLP-PRGF:
dmi.product.family: Galaxy Book2 Pro
dmi.product.name: 950XED
dmi.product.sku: SCAI-ICPS-A5A5-ADLP-PRGF
dmi.product.version: P08RGF
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[varquet (quentinvarquet)]

Same issue here, samsung galaxy book pro2, ALC298

[TomaszChmielewski (mangoo-wpkg)]

Same issue on LG Gram 17Z90R - no audio.

[Sebastiaan Blommers (blommers80)]

Same issue on Razer Blade 16

[Tom Mason (nexustom)]

Same issue on a Razer Blade 16 - other reports across the linux eco system:

https://bbs.archlinux.org/viewtopic.php?id=285121
https://www.linuxquestions.org/questions/showthread.php?s=5778bfa3e63dcd856bc4b35c608837e9&p=6419132#post6419132
https://www.reddit.com/r/pop_os/comments/110vjt3/pop_on_razer_blade_18/
https://github.com/pop-os/linux/issues/246

[andrew (scallzone)]

Same issue on Razer Blade 16. Please help

[Goddard (kinggoddard)]

razer blade 18 2023 is also affected.

so is the asus strix 17

[Cristobal Navarro (cristobal1985)]

Confirming the same problem on Razer Blade 16 and Galaxy Book3 pro, both running Arch Linux

[Goddard (kinggoddard)]

Updated from related card - https://github.com/thesofproject/linux/issues/4055

[Erich Eickmeyer (eeickmeyer)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

This information can be gathered for you automatically by using the following command only once:
apport-collect -p alsa-base 2011385

[Erich Eickmeyer (eeickmeyer)]

Thank you for reporting this and helping make Ubuntu better. Could you please boot into a Ubuntu kernel (not third party kernel) and execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 2011385

[Tom Mason (nexustom)]

ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.10
InstallationDate: Installed on 2023-04-04 (233 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
NonfreeKernelModules: nvidia_modeset nvidia
Package: alsa-base 1.0.25+dfsg-0ubuntu7
PackageArchitecture: all
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RebootRequiredPkgs: Error: path contained symlinks.
Tags: mantic
Uname: Linux 6.5.0-10-generic x86_64
UpgradeStatus: Upgraded to mantic on 2023-10-24 (30 days ago)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/18/2023
dmi.bios.release: 1.6
dmi.bios.vendor: Razer
dmi.bios.version: 1.06
dmi.board.name: SO690
dmi.board.vendor: Razer
dmi.board.version: 4
dmi.chassis.type: 10
dmi.chassis.vendor: Razer
dmi.ec.firmware.release: 1.8
dmi.modalias: dmi:bvnRazer:bvr1.06:bd01/18/2023:br1.6:efr1.8:svnRazer:pnBlade16-RZ09-0483:pvr9.04:rvnRazer:rnSO690:rvr4:cvnRazer:ct10:cvr:skuRZ09-0483UWJ4:
dmi.product.family: 1A583006 Razer Blade
dmi.product.name: Blade 16 - RZ09-0483
dmi.product.sku: RZ09-0483UWJ4
dmi.product.version: 9.04
dmi.sys.vendor: Razer

[Tom Mason (nexustom)]

apport information

[Tom Mason (nexustom)]

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[Tom Mason (nexustom)]

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[Tom Mason (nexustom)]

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[Tom Mason (nexustom)]

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[Tom Mason (nexustom)]

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[Tom Mason (nexustom)]

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[Tom Mason (nexustom)]

I'm not the original bug reporter, but thought the extra diagnostics may assist.

[Genicot Jean-Baptiste (genicot)]

ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: djib 2733 F.... pipewire
                      djib 2749 F.... wireplumber
 /dev/snd/controlC0: djib 2749 F.... wireplumber
 /dev/snd/seq: djib 2733 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.10
InstallationDate: Installed on 2023-09-26 (60 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
Package: linux-hwe-5.19
ProcEnviron:
 LANG=fr_FR.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Tags: mantic wayland-session
Uname: Linux 6.5.0-10-generic x86_64
UpgradeStatus: Upgraded to mantic on 2023-11-20 (5 days ago)
UserGroups: adm cdrom dip docker lpadmin plugdev sudo users
_MarkForUpload: True
dmi.bios.date: 07/27/2023
dmi.bios.release: 2.1
dmi.bios.vendor: Razer
dmi.bios.version: 2.01
dmi.board.name: SO690
dmi.board.vendor: Razer
dmi.board.version: 4
dmi.chassis.type: 10
dmi.chassis.vendor: Razer
dmi.ec.firmware.release: 1.9
dmi.modalias: dmi:bvnRazer:bvr2.01:bd07/27/2023:br2.1:efr1.9:svnRazer:pnBlade16-RZ09-0483:pvr9.04:rvnRazer:rnSO690:rvr4:cvnRazer:ct10:cvr:skuRZ09-0483SFH3:
dmi.product.family: 1A583006 Razer Blade
dmi.product.name: Blade 16 - RZ09-0483
dmi.product.sku: RZ09-0483SFH3
dmi.product.version: 9.04
dmi.sys.vendor: Razer

[Genicot Jean-Baptiste (genicot)]

apport information

[Genicot Jean-Baptiste (genicot)]

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[Genicot Jean-Baptiste (genicot)]

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[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[jmharris (jmharris)]

ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: john 3528 F.... pipewire
                      john 3533 F.... wireplumber
 /dev/snd/controlC0: john 3533 F.... wireplumber
 /dev/snd/seq: john 3528 F.... pipewire
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
DistroRelease: Ubuntu 23.10
InstallationDate: Installed on 2021-11-15 (749 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux-hwe-5.19
ProcVersionSignature: Ubuntu 6.5.0-13.13-generic 6.5.3
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Tags: mantic
Uname: Linux 6.5.0-13-generic x86_64
UpgradeStatus: Upgraded to mantic on 2022-10-31 (399 days ago)
UserGroups: adm audio cdrom dip docker libvirt lpadmin lxd plugdev sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 04/14/2023
dmi.bios.release: 2.0
dmi.bios.vendor: Razer
dmi.bios.version: 2.00
dmi.board.name: SO690
dmi.board.vendor: Razer
dmi.board.version: 4
dmi.chassis.type: 10
dmi.chassis.vendor: Razer
dmi.ec.firmware.release: 1.9
dmi.modalias: dmi:bvnRazer:bvr2.00:bd04/14/2023:br2.0:efr1.9:svnRazer:pnBlade16-RZ09-0483:pvr9.04:rvnRazer:rnSO690:rvr4:cvnRazer:ct10:cvr:skuRZ09-0483TWH3:
dmi.product.family: 1A583006 Razer Blade
dmi.product.name: Blade 16 - RZ09-0483
dmi.product.sku: RZ09-0483TWH3
dmi.product.version: 9.04
dmi.sys.vendor: Razer

[jmharris (jmharris)]

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[jmharris (jmharris)]

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[jmharris (jmharris)]

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[jmharris (jmharris)]

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[jmharris (jmharris)]

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[jmharris (jmharris)]

Also get this problem of no sound output from speakers on a Razer laptop (headphones work fine). Using firmware-sof-signed 2.2.6-1ubuntu1.2.

[jmharris (jmharris)]

I've looked further into this and dumped the CORB buffer from booting a windows VM with working sound, using vfio passthrough based on https://github.com/Conmanx360/QemuHDADump

Unfortunately converting these to hda-verb commands and applying on linux didn't fix the internal speaker output. Perhaps I need a particular subset of verbs, but I don't know how to determine which ones.

There are also some pin settings in the CORB frames though, which makes me wonder if patching the pins (e.g. via hdajackretask) is really the problem we have here. Needs further investigation.

[Dmitry (dkeysil)]

Same problem Razer Blade 16 2023

[Rares Petrescu (ripetrescu)]

Sam issue here with Razer Blade 16 2024:

cat /proc/asound/card1/codec* | grep Codec
Codec: Realtek ALC298

[DanielBodart (dan-bodar)]

I thought it was worth mentioning that sound does work via the headphone jack on Ubuntu 23.10 and that when using the speaker, audio levels are still detected in system settings. This makes me think all codecs etc are working but that it's a simple toggle somewhere to get the speaker to work rather than it requiring driver updates etc.

[Justin Kelley (jdkell3)]

What's the resolution here? I've tried every incantation of fixes and patches. I'm currently running 6.9-rc but even that doesn't resolve the problem. Latest installs of sof-firmwre, updating alsa tools...nothing

[Dom (zaken7)]

Hey !!

A solution has been found for those who have the RB 2023 and newer laptop.
https://bugzilla.kernel.org/attachment.cgi?id=306157&action=edit

You can find more infos here >>> https://bugzilla.kernel.org/show_bug.cgi?id=207423#c94

[jmharris (jmharris)]

Great job, confirmed that fix works on a Razer Blade 16 - RZ09-0483.