Ubuntu
linux package

ereader USB keeps disconnecting connecting disconnecting

Bug #2011357 reported by hockenberry on 2023-03-12

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

I plug my kobo ereader in my Ubuntu 22.04.2 LTS, the usb device keeps disconnecting and reconnecting,
$ dmesg
...
[ 58.691707] usb 1-4: new high-speed USB device number 18 using xhci_hcd
[ 58.928200] usb 1-4: New USB device found, idVendor=2237, idProduct=4223, bcdDevice= 1.10
[ 58.928205] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 58.928207] usb 1-4: Product: eReader-4.25.15875
[ 58.928208] usb 1-4: Manufacturer: Kobo
[ 58.928209] usb 1-4: SerialNumber: RN4377AT01453
[ 58.947205] usb-storage 1-4:1.0: USB Mass Storage device detected
[ 58.947381] scsi host6: usb-storage 1-4:1.0
[ 59.887296] usb 1-4: USB disconnect, device number 18
[ 60.164461] usb 1-4: new high-speed USB device number 19 using xhci_hcd
[ 60.401207] usb 1-4: New USB device found, idVendor=2237, idProduct=4223, bcdDevice= 1.10
[ 60.401211] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 60.401212] usb 1-4: Product: eReader-4.25.15875
[ 60.401213] usb 1-4: Manufacturer: Kobo
[ 60.401214] usb 1-4: SerialNumber: RN4377AT01453
[ 60.420212] usb-storage 1-4:1.0: USB Mass Storage device detected
[ 60.420381] scsi host6: usb-storage 1-4:1.0
[ 60.431387] usb 1-4: USB disconnect, device number 19
...

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-56-generic 5.15.0-56.62
ProcVersionSignature: Ubuntu 5.15.0-56.62-generic 5.15.64
Uname: Linux 5.15.0-56-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: hippo 1573 F.... pulseaudio
/dev/snd/controlC0: hippo 1573 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Mar 12 23:09:36 2023
EcryptfsInUse: Yes
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2022-01-12 (424 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20220112)
IwConfig:
lo no wireless extensions.

enp7s0 no wireless extensions.
MachineType: MATERIEL.NET BACKSTAB MAX
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-56-generic root=UUID=a8f69897-4682-47a4-a98e-5a95944b7803 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.15.0-56-generic N/A
linux-backports-modules-5.15.0-56-generic N/A
linux-firmware 20220329.git681281e4-0ubuntu3.10
RfKill:

SourcePackage: linux
Symptom: storage
UdevMonitorLog:
monitor will print the received events for:
UDEV - the event which udev sends out after rule processing
UdisksMonitorLog:
Monitoring the udisks daemon. Press Ctrl+C to exit.
23:09:53.363: The udisks-daemon is running (name-owner :1.10).
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/27/2022
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2803
dmi.board.asset.tag: Default string
dmi.board.name: TUF GAMING B550-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2803:bd04/27/2022:br5.17:svnMATERIEL.NET:pnBACKSTABMAX:pvrV1:rvnASUSTeKCOMPUTERINC.:rnTUFGAMINGB550-PLUS:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:skuAR202112200049:
dmi.product.family: CMA
dmi.product.name: BACKSTAB MAX
dmi.product.sku: AR202112200049
dmi.product.version: V1
dmi.sys.vendor: MATERIEL.NET

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