HP Probook 450 G8 Intel i5-1135G7 with Intel Wireless-AC 9560 wifi driver not working

Bug #2007729 reported by Tobiyo Kuujikai
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux-firmware (Ubuntu)
Expired
Undecided
Unassigned
linux-hwe-5.19 (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

this forum post, https://community.intel.com/t5/Wireless/Linux-Intel-AC-9560-iwlwifi-fails-on-kernels-above-5-10/m-p/1377826#M41506, appears to mention that QuZ-a0-jf-b0-64.ucode has this problem but QuZ-a0-jf-b0-59.ucode does not.

taking a look in /lib/firmware i see the following:
iwlwifi-QuZ-a0-jf-b0-48.ucode iwlwifi-QuZ-a0-jf-b0-63.ucode
iwlwifi-QuZ-a0-jf-b0-50.ucode iwlwifi-QuZ-a0-jf-b0-66.ucode
iwlwifi-QuZ-a0-jf-b0-53.ucode iwlwifi-QuZ-a0-jf-b0-68.ucode
iwlwifi-QuZ-a0-jf-b0-55.ucode iwlwifi-QuZ-a0-jf-b0-71.ucode
iwlwifi-QuZ-a0-jf-b0-59.ucode iwlwifi-QuZ-a0-jf-b0-72.ucode
iwlwifi-QuZ-a0-jf-b0-62.ucode

it appears to be loading iwlwifi-QuZ-a0-jf-b0-72.ucode and failing.

i have removed the these entries one by one, followed by modprobe -r iwlwifi && modprobe iwlwifi untill i have found a working one, which turns out to be iwlwifi-QuZ-a0-jf-b0-55.ucode

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.19.0-32-generic 5.19.0-32.33~22.04.1
ProcVersionSignature: Ubuntu 5.19.0-32.33~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-32-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Feb 17 17:57:08 2023
InstallationDate: Installed on 2022-05-12 (281 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
SourcePackage: linux-signed-hwe-5.19
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: fuseteam 3357 F.... pulseaudio
 /dev/snd/pcmC0D0p: fuseteam 3357 F...m pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Dependencies: firmware-sof-signed 2.0-1ubuntu4.1
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2022-05-12 (312 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: HP HP ProBook 450 G8 Notebook PC
Package: linux-hwe-5.19
PackageArchitecture: all
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-35-generic root=UUID=92826872-90ca-4956-a8d4-c8bc5bfee187 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.19.0-35.36~22.04.1-generic 5.19.17
RelatedPackageVersions:
 linux-restricted-modules-5.19.0-35-generic N/A
 linux-backports-modules-5.19.0-35-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.10
Tags: jammy wayland-session
Uname: Linux 5.19.0-35-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker kvm libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/08/2021
dmi.bios.release: 6.4
dmi.bios.vendor: HP
dmi.bios.version: T85 Ver. 01.06.04
dmi.board.name: 8808
dmi.board.vendor: HP
dmi.board.version: KBC Version 33.15.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 51.21
dmi.modalias: dmi:bvnHP:bvrT85Ver.01.06.04:bd10/08/2021:br6.4:efr51.21:svnHP:pnHPProBook450G8NotebookPC:pvr:rvnHP:rn8808:rvrKBCVersion33.15.00:cvnHP:ct10:cvr:sku4J214UT#ABA:
dmi.product.family: 103C_5336AN HP ProBook
dmi.product.name: HP ProBook 450 G8 Notebook PC
dmi.product.sku: 4J214UT#ABA
dmi.sys.vendor: HP

Revision history for this message
Tobiyo Kuujikai (fuseteam) wrote :
Revision history for this message
Tobiyo Kuujikai (fuseteam) wrote :

There appears to be a bug filed for kernel 5.15 aswell: https://bugs.launchpad.net/ubuntu/jammy/+source/linux-firmware/+bug/1966793, did i file for the wrong package?

Revision history for this message
Juerg Haefliger (juergh) wrote :

Please provide logs from when the failure happens by running:
$ apport-collect 2007729

affects: linux-signed-hwe-5.19 (Ubuntu) → linux-hwe-5.19 (Ubuntu)
Changed in linux-hwe-5.19 (Ubuntu):
status: New → Incomplete
Changed in linux-firmware (Ubuntu):
status: New → Incomplete
Juerg Haefliger (juergh)
tags: added: kern-5995
Revision history for this message
Tobiyo Kuujikai (fuseteam) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected wayland-session
description: updated
Revision history for this message
Tobiyo Kuujikai (fuseteam) wrote : CurrentDmesg.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : IwConfig.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : Lspci.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : Lspci-vt.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : Lsusb.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : Lsusb-t.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : Lsusb-v.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : PaInfo.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : ProcCpuinfo.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : ProcCpuinfoMinimal.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : ProcEnviron.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : ProcInterrupts.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : ProcModules.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : PulseList.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : RfKill.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : UdevDb.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : WifiSyslog.txt

apport information

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Tobiyo Kuujikai (fuseteam) wrote : acpidump.txt

apport information

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux-hwe-5.19 (Ubuntu) because there has been no activity for 60 days.]

Changed in linux-hwe-5.19 (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux-firmware (Ubuntu) because there has been no activity for 60 days.]

Changed in linux-firmware (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Tobiyo Kuujikai (fuseteam) wrote :

this now works on linux-hwe-6.2

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