Xorg freeze

[David Scott]

Yesterday Toshiba M300 laptop ran for around 5mins. Screen went black and flashing cursor in top corner then stopped and started again with log in screen. As duel boot started laptop in Windows 10 and no problems so software problem. Reseached and found a fix which was putting in file,
  1 - Creating a file "/etc/X11/xorg.conf.d/20-intel.conf"

    Section "Device"
    Identifier "Intel Graphics"
    Driver "intel"
    Option "TearFree" "true"
    EndSection

This seems to have fixed the problem. I was running System Profile to watch Temps and also Mate System monitor with Firefox in the background. It did for a moment give a black screen but recovered so not sure if this was the problem resurfacing.
Without this being a duel boot I would have had great difficulty identifying if it was software or a overheating/grapics card problem. Most users would scrap their hardware if they were presented with this problem. Hopefully my problem is fixed but if not could you please advise me further.
All the Best
DAvid

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-60.66-generic 5.15.78
Uname: Linux 5.15.0-60-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: MATE
Date: Wed Feb 15 12:00:06 2023
DistUpgraded: 2022-08-17 16:23:45,139 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: jammy
DistroVariant: ubuntu
DkmsStatus:
 bcmwl/6.30.223.271+bdcom, 5.15.0-58-generic, x86_64: installed
 bcmwl/6.30.223.271+bdcom, 5.15.0-60-generic, x86_64: installed
 rtl8821ce/5.5.2.1, 5.15.0-60-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GpuHangFrequency: Continuously
GpuHangReproducibility: I don't know
GpuHangStarted: Within the last few days
GraphicsCard:
 Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) [8086:2a02] (rev 03) (prog-if 00 [VGA controller])
   Subsystem: Toshiba Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) [1179:ff50]
   Subsystem: Toshiba Corporation Mobile GM965/GL960 Integrated Graphics Controller (secondary) [1179:ff50]
InstallationDate: Installed on 2021-08-21 (542 days ago)
InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: TOSHIBA Satellite M300
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-60-generic root=UUID=98dc102b-f3cc-4067-b9a3-75250f24163c ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to jammy on 2022-08-17 (181 days ago)
dmi.bios.date: 03/13/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V1.80
dmi.board.name: Satellite M300
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV1.80:bd03/13/2008:svnTOSHIBA:pnSatelliteM300:pvrPSMD0L-01N00M:rvnTOSHIBA:rnSatelliteM300:rvrNotApplicable:cvnTOSHIBA:ct1:cvrN/A:sku:
dmi.product.name: Satellite M300
dmi.product.version: PSMD0L-01N00M
dmi.sys.vendor: TOSHIBA
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 22.2.5-0ubuntu0.1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.3-2ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[David Scott (rrmetior)]

Additional info, not sure if it has any relivance but the last update installed a new wi fi driver for RTL8821CE card. It seemed to take a very long time to install.

[Daniel van Vugt (vanvugt)]

Thanks for the bug report.

Please check for crashes by following these instructions:

  https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

But judging by the model of CPU and the version of Ubuntu, I think you're most likely to be experiencing bug 1972977.

P.S. Your changes in 20-intel.conf are not usually recommended because Driver "intel" is deprecated and causes serious issues on newer Intel systems. On this machine however, it's probably fine and might even be a workaround to bug 1972977.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]