If I leave it for a long time (5min~), the OS will freeze.

[Michio Tanaka]

Freezes inside VMware.
Ubuntu 20.04.3 LTS Intel Core i7-10710UCPU 8GiB SVGA3D; build: RELEASE; LLVM;
Gnome 3.36.8

Feb 13 17:12:34 TSC9301 kernel: [ 7808.045301] ------------[ cut here ]------------
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045305] Command buffer error.
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045508] WARNING: CPU: 1 PID: 425 at drivers/gpu/drm/vmwgfx/vmwgfx_cmdbuf.c:400 vmw_cmdbuf_ctx_process+0x24a/0x260 [vmwgfx]
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045531] Modules linked in: rfcomm nft_counter ip6t_REJECT nf_reject_ipv6 ip6t_rpfilter ipt_REJECT nf_reject_ipv4 xt_conntrack nf_conntrack_netbios_ns nf_conntrack_broadcast xt_CT xt_tcpudp ip6table_nat ip6table_mangle ip6table_raw ip6table_security iptable_nat nf_nat nf_conntrack nf_defrag_ipv6 nf_defrag_ipv4 iptable_mangle iptable_raw iptable_security ip_set nf_tables libcrc32c nfnetlink ip6table_filter ip6_tables iptable_filter bpfilter bnep vsock_loopback vmw_vsock_virtio_transport_common vmw_vsock_vmci_transport vsock nls_iso8859_1 snd_ens1371 snd_ac97_codec intel_rapl_msr gameport ac97_bus intel_rapl_common snd_pcm crct10dif_pclmul ghash_clmulni_intel vmw_balloon snd_seq_midi aesni_intel snd_seq_midi_event binfmt_misc crypto_simd snd_rawmidi cryptd rapl btusb btrtl btbcm btintel bluetooth snd_seq ecdh_generic ecc joydev input_leds serio_raw snd_seq_device snd_timer snd soundcore vmw_vmci mac_hid sch_fq_codel vmwgfx ttm drm_kms_helper cec rc_core fb_sys_fops syscopyarea
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045616] sysfillrect sysimgblt msr parport_pc ppdev drm lp parport ip_tables x_tables autofs4 vmxnet3 hid_generic usbhid hid crc32_pclmul psmouse mptspi e1000 mptscsih mptbase ahci xhci_pci xhci_pci_renesas libahci scsi_transport_spi i2c_piix4 pata_acpi
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045684] CPU: 1 PID: 425 Comm: irq/16-vmwgfx Not tainted 5.15.0-60-generic #66~20.04.1-Ubuntu
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045687] Hardware name: VMware, Inc. VMware Virtual Platform/440BX Desktop Reference Platform, BIOS 6.00 05/19/2017
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045688] RIP: 0010:vmw_cmdbuf_ctx_process+0x24a/0x260 [vmwgfx]
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045705] Code: a8 83 00 01 48 83 c4 38 5b 41 5c 41 5d 41 5e 41 5f 5d c3 cc cc cc cc 48 c7 c7 18 66 51 c0 c6 05 6a bb 02 00 01 e8 a9 b1 3c d0 <0f> 0b e9 4b fe ff ff 66 66 2e 0f 1f 84 00 00 00 00 00 0f 1f 40 00
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045707] RSP: 0018:ffffae8342a6fda8 EFLAGS: 00010286
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045709] RAX: 0000000000000000 RBX: ffffa06213c14488 RCX: 0000000000000027
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045710] RDX: 0000000000000027 RSI: ffffae8342a6fbe8 RDI: ffffa06335e60588
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045711] RBP: ffffae8342a6fe08 R08: ffffa06335e60580 R09: 0000000000000001
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045713] R10: 656666756220646e R11: 2e726f7272652072 R12: 0000000000000003
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045714] R13: ffffa062b6897f00 R14: ffffa062b6897a00 R15: ffffa062b6897a18
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045715] FS: 0000000000000000(0000) GS:ffffa06335e40000(0000) knlGS:0000000000000000
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045717] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045718] CR2: 00007fb5198f9000 CR3: 00000001b672a006 CR4: 00000000003706e0
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045754] Call Trace:
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045755] <TASK>
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045780] ? irq_finalize_oneshot.part.0+0x100/0x100
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045788] vmw_cmdbuf_man_process+0x56/0x100 [vmwgfx]
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045802] vmw_cmdbuf_irqthread+0x27/0x40 [vmwgfx]
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045815] vmw_thread_fn+0x63/0x70 [vmwgfx]
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045828] irq_thread_fn+0x25/0x70
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045830] irq_thread+0xd6/0x190
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045833] ? irq_forced_thread_fn+0x90/0x90
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045835] ? irq_thread_check_affinity+0xf0/0xf0
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045838] kthread+0x127/0x150
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045840] ? set_kthread_struct+0x50/0x50
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045843] ret_from_fork+0x1f/0x30
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045847] </TASK>
Feb 13 17:12:34 TSC9301 kernel: [ 7808.045847] ---[ end trace c5ee8fcd367d4631 ]---
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163076] ------------[ cut here ]------------
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163080] kernel BUG at drivers/gpu/drm/vmwgfx/vmwgfx_cmdbuf_res.c:171!
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163092] invalid opcode: 0000 [#1] SMP PTI
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163096] CPU: 2 PID: 1918 Comm: gnome-shell Tainted: G W 5.15.0-60-generic #66~20.04.1-Ubuntu
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163100] Hardware name: VMware, Inc. VMware Virtual Platform/440BX Desktop Reference Platform, BIOS 6.00 05/19/2017
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163102] RIP: 0010:vmw_cmdbuf_res_revert+0xac/0xc0 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163128] Code: 83 c0 10 48 89 51 08 48 89 0a 48 8b 50 08 4c 89 68 08 49 89 44 24 20 49 89 54 24 28 4c 89 2a 41 c7 44 24 30 00 00 00 00 eb 8d <0f> 0b 5b 41 5c 41 5d 41 5e 5d c3 cc cc cc cc 0f 0b 0f 1f 00 0f 1f
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163131] RSP: 0018:ffffae8344cb7b10 EFLAGS: 00010282
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163134] RAX: 00000000ffffffea RBX: ffffa063285d82c0 RCX: ffffa063285d82c8
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163137] RDX: 0000000000000000 RSI: ffffae8344d0e7b0 RDI: ffffa062039d0fc0
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163139] RBP: ffffae8344cb7b30 R08: 0000000000000000 R09: ffffa062102a4ae0
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163141] R10: 0000000000000002 R11: 00000000000002a8 R12: ffffa0621a5d7700
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163143] R13: ffffa0621a5d7720 R14: ffffa06214a91310 R15: ffffae8344cb7bf0
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163145] FS: 00007f3126aa9cc0(0000) GS:ffffa06335e80000(0000) knlGS:0000000000000000
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163147] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163149] CR2: 00007f3109b87000 CR3: 000000011539a006 CR4: 00000000003706e0
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163204] Call Trace:
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163208] <TASK>
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163213] vmw_execbuf_process+0x3a5/0x13e0 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163231] ? find_next_iomem_res+0xe4/0x100
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163239] ? vmw_execbuf_release_pinned_bo+0x60/0x60 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163253] vmw_execbuf_ioctl+0xea/0x150 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163267] ? vmw_execbuf_release_pinned_bo+0x60/0x60 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163282] drm_ioctl_kernel+0xb0/0x100 [drm]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163400] drm_ioctl+0x275/0x4a0 [drm]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163435] ? vmw_execbuf_release_pinned_bo+0x60/0x60 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163453] ? __handle_mm_fault+0x62c/0x840
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163472] ? drm_ioctl_kernel+0x100/0x100 [drm]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163508] vmw_generic_ioctl+0xba/0x180 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163527] vmw_unlocked_ioctl+0x15/0x20 [vmwgfx]
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163544] __x64_sys_ioctl+0x92/0xd0
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163549] do_syscall_64+0x59/0xc0
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163579] ? irqentry_exit+0x1d/0x30
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163582] ? exc_page_fault+0x89/0x170
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163586] entry_SYSCALL_64_after_hwframe+0x61/0xcb
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163610] RIP: 0033:0x7f312c0ca3ab
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163614] Code: 0f 1e fa 48 8b 05 e5 7a 0d 00 64 c7 00 26 00 00 00 48 c7 c0 ff ff ff ff c3 66 0f 1f 44 00 00 f3 0f 1e fa b8 10 00 00 00 0f 05 <48> 3d 01 f0 ff ff 73 01 c3 48 8b 0d b5 7a 0d 00 f7 d8 64 89 01 48
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163617] RSP: 002b:00007fffde667988 EFLAGS: 00000246 ORIG_RAX: 0000000000000010
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163621] RAX: ffffffffffffffda RBX: 00007fffde6679f0 RCX: 00007f312c0ca3ab
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163624] RDX: 00007fffde6679f0 RSI: 000000004028644c RDI: 000000000000000c
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163626] RBP: 000000004028644c R08: 00000000000007b0 R09: 00007fffde667a78
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163629] R10: 000056046eae995c R11: 0000000000000246 R12: 00007fffde667a78
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163631] R13: 000000000000000c R14: 000056046aec4740 R15: 00007fffde667a78
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163635] </TASK>
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163636] Modules linked in: rfcomm nft_counter ip6t_REJECT nf_reject_ipv6 ip6t_rpfilter ipt_REJECT nf_reject_ipv4 xt_conntrack nf_conntrack_netbios_ns nf_conntrack_broadcast xt_CT xt_tcpudp ip6table_nat ip6table_mangle ip6table_raw ip6table_security iptable_nat nf_nat nf_conntrack nf_defrag_ipv6 nf_defrag_ipv4 iptable_mangle iptable_raw iptable_security ip_set nf_tables libcrc32c nfnetlink ip6table_filter ip6_tables iptable_filter bpfilter bnep vsock_loopback vmw_vsock_virtio_transport_common vmw_vsock_vmci_transport vsock nls_iso8859_1 snd_ens1371 snd_ac97_codec intel_rapl_msr gameport ac97_bus intel_rapl_common snd_pcm crct10dif_pclmul ghash_clmulni_intel vmw_balloon snd_seq_midi aesni_intel snd_seq_midi_event binfmt_misc crypto_simd snd_rawmidi cryptd rapl btusb btrtl btbcm btintel bluetooth snd_seq ecdh_generic ecc joydev input_leds serio_raw snd_seq_device snd_timer snd soundcore vmw_vmci mac_hid sch_fq_codel vmwgfx ttm drm_kms_helper cec rc_core fb_sys_fops syscopyarea
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163714] sysfillrect sysimgblt msr parport_pc ppdev drm lp parport ip_tables x_tables autofs4 vmxnet3 hid_generic usbhid hid crc32_pclmul psmouse mptspi e1000 mptscsih mptbase ahci xhci_pci xhci_pci_renesas libahci scsi_transport_spi i2c_piix4 pata_acpi
Feb 13 17:32:49 TSC9301 kernel: [ 9023.163746] ---[ end trace c5ee8fcd367d4632 ]---

[Lucas Kanashiro (lucaskanashiro)]

Thanks for taking the time to report this bug and trying to make Ubuntu better.

Could you please better describe how one could reproduce this bug? Also share which version of open-vm-tools are you using.

Once more info is provided we will revisit this bug.

[John Wolfe (johnwvmw)]

I have run what little information is available so far past the VMware vmwgfx driver engineer.

This is not going to be an open-vm-tools problem.

It is not a problem with the vmwgfx SVGA driver. The vmwgfx driver is just reporting that the host has errored out:
  - either in VMware's host MKS code
  - more likely due to incorrect / mismatched video configuration.

We would need more information about the user's configuration as well as some log files from the host ang guest to determine what errored on the host.

Host OS release and version:
Hypervisor and version (ESXi, Workstation, Player, Fusion):

- vmware.log and mksSandbox.log from the guest VM directory on the host.
- sys.log from the guest after running "journalctl -b > sys.log"
- same sys.log from the host if Linux.

[Michio Tanaka (mtanaka3kyoto)]

Thank you for answering.
Please let me know if there is any way to improve.

My environment is as follows.

HOST:
edition Windows 10 Pro
Version 22H2
OS build 19045.2546

Vmware:
VMware(R) Workstation 14 Player
14.1.8 build-14921873
Open-vm-tools
#vmware-toolbox-cmd -v
11.3.0.29534 (build-18090558)

Attached log.zip
There was no mksSandbox left.

[John Wolfe (johnwvmw)]

I have pinged one of our graphics driver engineers to take a look at the logs that have been provided.

[Zackr (zackr)]

The attached system log file doesn't seem to match the bug. There's no command buffer errors reported in it. We'd need the logs from the failing system. If ssh isn't setup then "journalctl -b -1" will return the logs from the previous boot.

Ideally the failing guest side log would come with a matching vmware.log file, for that the best thing to do is before starting the VM select "Settings" and in the "Options" tab click on the "Advanced" item and then in the "Gather debugging information:" option select "Full" and then start the vm, make it fail and sending us the logs from that should get us a lot further.