"Unable to open document", "PDF document is damaged" when opening a DocuSigned document
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
evince (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
Got a document to sign via DocuSign. Signed it, followed the "view completed document" link provided by DocuSign, downloaded the "combined" document.
Observed behaviour: Firefox opens the PDF without issue, evince fails.
Expected behaviour: evince opens the document without an error, just like Firefox.
Don't know how repeatable this is, can't attach the document because of its contents, can't generate a new one. I hope an example of a DocuSign-ed document can be found on-line to help reproduce the issue.
Workarounds: use another PDF viewer
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: evince 3.28.4-0ubuntu1.2
ProcVersionSign
Uname: Linux 5.4.0-136-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.28
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Mon Jan 23 15:03:03 2023
DistributionCha
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canonical-
InstallationDate: Installed on 2018-05-10 (1719 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
SourcePackage: evince
UpgradeStatus: Upgraded to bionic on 2020-03-04 (1055 days ago)