Firefox does not start in xubuntu 22.10: libgtk-3.so.0 not found

[elhoir]

freshly installed Xubuntu 22.10
---
ProblemType: Bug
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: XFCE
DistroRelease: Ubuntu 22.10
InstallationDate: Installed on 2022-12-03 (43 days ago)
InstallationMedia: Xubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221018)
ProcVersionSignature: Ubuntu 5.19.0-29.30-generic 5.19.17
Snap: snapd 2.58 (latest/stable)
Snap.Changes:
 ID Estado Generado Listo Resumen
 16 Done 2023-01-15T07:14:35+01:00 2023-01-15T07:26:56+01:00 Autorefrescar 6 snaps
Tags: kinetic
Uname: Linux 5.19.0-29-generic x86_64
UpgradeStatus: Upgraded to kinetic on 2023-01-15 (0 days ago)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

[elhoir (jfarroyo82)]

iḿ sorry i cannot apport because i cant open any broowser AND affected PC is not authorized to apport :(

[elhoir (jfarroyo82)]

my PC is a custom one:

MSI A520M pro motherboard
32 GB DDR4 @ 2400MHz
AMD Ryzen 7 5700X CPU
AMD RX 470 GPU (using amdgpu driver, mesa 22.2.1, LLVM 15.0.2)
Xubuntu 22.10, freshly installed (not upgraded from previous releases)

[elhoir (jfarroyo82)]

chromium also fails claiming libatk-1.0.so.0 not found

[elhoir (jfarroyo82)]

purging and reinstalling seems to be a working workaround

[elhoir (jfarroyo82)]

apport information

[elhoir (jfarroyo82)]

apport information

[elhoir (jfarroyo82)]

apport information

[elhoir (jfarroyo82)]

apport information

[elhoir (jfarroyo82)]

apport information

[elhoir (jfarroyo82)]

ok i have more info now, probably related

i have simultaneously installed 2 snap versions:

2.57 the one in ubuntu reposs (deb package)
2.58 from snap

[Felipe Reyes (freyes)]

I'm running Ubuntu 22.10, and getting the same problem:

$ /snap/bin/firefox
XPCOMGlueLoad error for file /snap/firefox/2277/usr/lib/firefox/libmozgtk.so:
libgtk-3.so.0: cannot open shared object file: No such file or directory
Couldn't load XPCOM.

$ snap info firefox
name: firefox
...
snap-id: 3wdHCAVyZEmYsCMFDE9qt92UV8rC8Wdk
tracking: latest/stable/ubuntu-22.10
refresh-date: 14 days ago, at 23:09 -03
...
installed: 109.0-2 (2277) 250MB -

Switching to the candidate track fixed the issue for me:

$ sudo snap refresh --candidate firefox
firefox (candidate) 109.0.1-1 from Mozilla✓ refreshed
$ /snap/bin/firefox
Gtk-Message: 10:30:49.531: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.
...

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.