Ubuntu Desktop freezes

Bug #2002088 reported by Sami Pietila
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

While using desktop the machine suddenly freezes and computer has to be shut down
from power button and restarted. However, I could log in from another machine by using ssh and saw that dmesg is showing lots of these messages:

[ 6834.800344] amdgpu 0000:08:00.0: amdgpu: [mmhub0] no-retry page fault (src_id:0 ring:40 vmid:2 pasid:32775, for process slack pid 5378 thread slack:cs0 pid 5441)
[ 6834.800351] amdgpu 0000:08:00.0: amdgpu: in page starting at address 0x0000800106bf0000 from IH client 0x12 (VMC)
[ 6834.800355] amdgpu 0000:08:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00240051
[ 6834.800356] amdgpu 0000:08:00.0: amdgpu: Faulty UTCL2 client ID: MP1 (0x0)
[ 6834.800358] amdgpu 0000:08:00.0: amdgpu: MORE_FAULTS: 0x1
[ 6834.800359] amdgpu 0000:08:00.0: amdgpu: WALKER_ERROR: 0x0
[ 6834.800359] amdgpu 0000:08:00.0: amdgpu: PERMISSION_FAULTS: 0x5
[ 6834.800360] amdgpu 0000:08:00.0: amdgpu: MAPPING_ERROR: 0x0
[ 6834.800361] amdgpu 0000:08:00.0: amdgpu: RW: 0x1
[ 6834.800362] amdgpu 0000:08:00.0: amdgpu: [mmhub0] no-retry page fault (src_id:0 ring:40 vmid:2 pasid:32775, for process slack pid 5378 thread slack:cs0 pid 5441)
[ 6834.800364] amdgpu 0000:08:00.0: amdgpu: in page starting at address 0x0000800106bf1000 from IH client 0x12 (VMC)
[ 6834.800373] amdgpu 0000:08:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00240051
[ 6834.800374] amdgpu 0000:08:00.0: amdgpu: Faulty UTCL2 client ID: MP1 (0x0)
[ 6834.800375] amdgpu 0000:08:00.0: amdgpu: MORE_FAULTS: 0x1
[ 6834.800376] amdgpu 0000:08:00.0: amdgpu: WALKER_ERROR: 0x0
[ 6834.800376] amdgpu 0000:08:00.0: amdgpu: PERMISSION_FAULTS: 0x5
[ 6834.800377] amdgpu 0000:08:00.0: amdgpu: MAPPING_ERROR: 0x0
[ 6834.800378] amdgpu 0000:08:00.0: amdgpu: RW: 0x1
[ 6834.800379] amdgpu 0000:08:00.0: amdgpu: [mmhub0] no-retry page fault (src_id:0 ring:40 vmid:2 pasid:32775, for process slack pid 5378 thread slack:cs0 pid 5441)
[ 6834.800380] amdgpu 0000:08:00.0: amdgpu: in page starting at address 0x0000800106bf2000 from IH client 0x12 (VMC)
[ 6834.800382] amdgpu 0000:08:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00000000
[ 6834.800383] amdgpu 0000:08:00.0: amdgpu: Faulty UTCL2 client ID: MP1 (0x0)
[ 6834.800384] amdgpu 0000:08:00.0: amdgpu: MORE_FAULTS: 0x0
[ 6834.800385] amdgpu 0000:08:00.0: amdgpu: WALKER_ERROR: 0x0
[ 6834.800386] amdgpu 0000:08:00.0: amdgpu: PERMISSION_FAULTS: 0x0
[ 6834.800386] amdgpu 0000:08:00.0: amdgpu: MAPPING_ERROR: 0x0
[ 6834.800387] amdgpu 0000:08:00.0: amdgpu: RW: 0x0
[ 6834.800388] amdgpu 0000:08:00.0: amdgpu: [mmhub0] no-retry page fault (src_id:0 ring:40 vmid:2 pasid:32775, for process slack pid 5378 thread slack:cs0 pid 5441)
[ 6834.800389] amdgpu 0000:08:00.0: amdgpu: in page starting at address 0x0000800106bf3000 from IH client 0x12 (VMC)
[ 6834.800391] amdgpu 0000:08:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00000000
[ 6834.800392] amdgpu 0000:08:00.0: amdgpu: Faulty UTCL2 client ID: MP1 (0x0)
[ 6834.800393] amdgpu 0000:08:00.0: amdgpu: MORE_FAULTS: 0x0
[ 6834.800394] amdgpu 0000:08:00.0: amdgpu: WALKER_ERROR: 0x0
[ 6834.800394] amdgpu 0000:08:00.0: amdgpu: PERMISSION_FAULTS: 0x0
[ 6834.800395] amdgpu 0000:08:00.0: amdgpu: MAPPING_ERROR: 0x0
[ 6834.800396] amdgpu 0000:08:00.0: amdgpu: RW: 0x0
---
ProblemType: Bug
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: sampie 3301 F.... wireplumber
 /dev/snd/controlC1: sampie 3301 F.... wireplumber
 /dev/snd/controlC0: sampie 3301 F.... wireplumber
 /dev/snd/seq: sampie 3295 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.10
EcryptfsInUse: Yes
InstallationDate: Installed on 2021-10-12 (458 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Daily amd64 (20211010)
MachineType: ASUSTeK COMPUTER INC. ROG Strix G513QY_G513QY
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.19.0-28-generic root=UUID=ff964c9b-ce92-4334-8759-9d785a262c60 ro rootflags=subvol=@ quiet splash i8042.reset vt.handoff=7
ProcVersionSignature: Ubuntu 5.19.0-28.29-generic 5.19.17
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.19.0-28-generic N/A
 linux-backports-modules-5.19.0-28-generic N/A
 linux-firmware 20220923.gitf09bebf3-0ubuntu1.3
Tags: kinetic wayland-session
Uname: Linux 5.19.0-28-generic x86_64
UpgradeStatus: Upgraded to kinetic on 2022-10-24 (81 days ago)
UserGroups: dialout libvirt render sudo video
WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 03/29/2022
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: G513QY.318
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G513QY
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 0.81
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrG513QY.318:bd03/29/2022:br5.19:efr0.81:svnASUSTeKCOMPUTERINC.:pnROGStrixG513QY_G513QY:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG513QY:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Strix
dmi.product.name: ROG Strix G513QY_G513QY
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Sami Pietila (sampie) wrote :
Revision history for this message
Sami Pietila (sampie) wrote :

Ubuntu version is 22.10.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2002088

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Sami Pietila (sampie) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected kinetic wayland-session
description: updated
Revision history for this message
Sami Pietila (sampie) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Sami Pietila (sampie) wrote : IwConfig.txt

apport information

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Sami Pietila (sampie) wrote : Lspci.txt

apport information

Revision history for this message
Sami Pietila (sampie) wrote : Lspci-vt.txt

apport information

Revision history for this message
Sami Pietila (sampie) wrote : Lsusb.txt

apport information

Revision history for this message
Sami Pietila (sampie) wrote : Lsusb-t.txt

apport information

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Sami Pietila (sampie) wrote : Lsusb-v.txt

apport information

Revision history for this message
Sami Pietila (sampie) wrote : PaInfo.txt

apport information

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Sami Pietila (sampie) wrote : ProcCpuinfo.txt

apport information

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Sami Pietila (sampie) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Sami Pietila (sampie) wrote : ProcEnviron.txt

apport information

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Sami Pietila (sampie) wrote : ProcInterrupts.txt

apport information

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Sami Pietila (sampie) wrote : ProcModules.txt

apport information

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Sami Pietila (sampie) wrote : RfKill.txt

apport information

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Sami Pietila (sampie) wrote : UdevDb.txt

apport information

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Sami Pietila (sampie) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1995956, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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