[i915] [drm] GPU HANG: ecode 12:0:00000000

[Tsvetomir]

When I open the terminal or just browsing, gnom sometimes freezes for a second, but sometimes restart the machine is necessary. The log is:

Jan 05 12:10:40 Linux kernel: i915 0000:00:02.0: [drm]i915 0000:00:02.0: [drm] GPU HANG: ecode 12:0:00000000
Jan 05 12:10:40 Linux kernel: i915 0000:00:02.0: [drm] Resetting chip for stopped heartbeat on rcs0
Jan 05 12:10:40 Linux kernel: i915 0000:00:02.0: [drm] GuC firmware i915/adlp_guc_62.0.3.bin version 62.0 submission:enabled
Jan 05 12:10:40 Linux kernel: i915 0000:00:02.0: [drm] GuC SLPC: enabled
Jan 05 12:10:40 Linux kernel: i915 0000:00:02.0: [drm] HuC firmware i915/tgl_huc_7.9.3.bin version 7.9 authenticated:yes
Jan 05 12:10:40 Linux gnome-shell[2584]: Window manager warning: last_user_time (2748010) is greater than comparison timestamp (2743419). This most likely represents a buggy client sending inaccurate timestamps in messages such as _NET_ACTIVE_WINDOW. Trying to work around...
Jan 05 12:10:40 Linux gnome-shell[2584]: Window manager warning: 0xc0003c appears to be one of the offending windows with a timestamp of 2748010. Working around...

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-shell 42.5-0ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-56.62-generic 5.15.64
Uname: Linux 5.15.0-56-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
CasperMD5CheckMismatches: ./boot/grub/grub.cfg ./boot/grub/loopback.cfg
CasperMD5CheckResult: fail
CurrentDesktop: ubuntu:GNOME
Date: Thu Jan 5 12:25:49 2023
DisplayManager: gdm3
InstallationDate: Installed on 2023-01-02 (2 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
RelatedPackageVersions: mutter-common 42.5-0ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel van Vugt (vanvugt)]

Does the bug still happen with the latest kernel update 5.15.0-58.64 ?

Try updating:

  sudo apt update
  sudo apt full-upgrade

and then reboot.

[Tsvetomir (tsvetovasilev)]

Yes, it does! Sometimes I have to restart the laptop, cause I don't have other terminal to restart the GPU. And the kernel is the same 5.15.0-58.64.
Sorry, but for now and for me the problem isn't "Closed".

[Brian Knutsson (maps-t)]

I have the same issue. I got this output from dmesg:

[14591.143452] i915 0000:00:02.0: [drm] GPU HANG: ecode 12:0:00000000
[14591.143865] i915 0000:00:02.0: [drm] Resetting chip for stopped heartbeat on rcs0
[14591.147696] i915 0000:00:02.0: [drm] GuC firmware i915/adlp_guc_62.0.3.bin version 62.0 submission:enabled
[14591.147702] i915 0000:00:02.0: [drm] GuC SLPC: enabled
[14591.147705] i915 0000:00:02.0: [drm] HuC firmware i915/tgl_huc_7.9.3.bin version 7.9 authenticated:yes

Seems like this is a common issue: https://gitlab.freedesktop.org/drm/intel/-/issues/6916

[Brian Knutsson (maps-t)]

user@host:~$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=22.04
DISTRIB_CODENAME=jammy
DISTRIB_DESCRIPTION="Ubuntu 22.04.2 LTS"
user@host:~$ uname -a
Linux host 5.17.0-1028-oem #29-Ubuntu SMP PREEMPT Fri Feb 10 10:28:20 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

[Tuukka Hastrup (tuukkah2)]

On my machine (Framework 13, 12th Gen Intel), this started when I upgraded 22.10 from 5.19.0-38-generic to 5.19.0-40-generic. After downgrade, it hasn't returned for now. I wonder if others also have this line about "fence" before each hang like I do:

  Apr 18 18:22:20 kernel: Asynchronous wait on fence 0000:00:02.0:gnome-shell[2578]:47f4 timed out (hint:intel_atomic_commit_ready [i915])
  Apr 18 18:22:22 kernel: i915 0000:00:02.0: [drm] GPU HANG: ecode 12:0:00000000
  Apr 18 18:22:22 kernel: i915 0000:00:02.0: [drm] Resetting chip for stopped heartbeat on rcs0
  Apr 18 18:22:22 kernel: i915 0000:00:02.0: [drm] GuC firmware i915/adlp_guc_70.1.1.bin version 70.1
  Apr 18 18:22:22 kernel: i915 0000:00:02.0: [drm] HuC firmware i915/tgl_huc_7.9.3.bin version 7.9
  Apr 18 18:22:22 kernel: i915 0000:00:02.0: [drm] HuC authenticated
  Apr 18 18:22:22 kernel: i915 0000:00:02.0: [drm] GuC submission enabled
  Apr 18 18:22:22 kernel: i915 0000:00:02.0: [drm] GuC SLPC enabled

The only other difference I notice compared to -38 is a new error/warning at each boot on -40:

  Apr 19 00:35:20 kernel: i915 0000:00:02.0: [drm] Selective fetch area calculation failed in pipe A

Do we have this patch applied (as mentioned on the freedesktop.org issue? https://patchwork.freedesktop.org/series/114080/

[Arsen Kitov (akitov)]

I had this exact error. I downgraded from 5.19.0-41 to 5.19.0-38 and that did NOT fix the issue.

What I think helped is following this reddit thread (link below), i.e., setting i915.enable_dc=0 kernel parameter. So far two days and no freezes, before it used to freeze for 5-10 seconds every couple of hours.

For reference, my laptop is Dell Latitude 7430, with i7-1265u with integrated graphics.

https://www.reddit.com/r/linuxquestions/comments/yiiua7/does_anyone_know_what_the_status_is_on_the_i915/