Ubuntu
linux package

Dell G5 5500 touchpad and keyboard not detected

Bug #1993479 reported by John Dickens on 2022-10-19

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

After an upgrade to Ubuntu 22.04 LTS the on-boaard keyboard and touchpad on my Dell G5 5500 do not work and are not shown in /proc/bus/input/devices

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-50-generic 5.15.0-50.56
ProcVersionSignature: Ubuntu 5.15.0-50.56-generic 5.15.60
Uname: Linux 5.15.0-50-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: john 1696 F.... pulseaudio
/dev/snd/pcmC1D0p: john 1696 F...m pulseaudio
/dev/snd/controlC0: john 1696 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 19 08:43:47 2022
InstallationDate: Installed on 2021-04-21 (546 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. G5 5500
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-50-generic root=UUID=00617001-053b-4da9-b627-ca8ee14453f5 ro quiet splash acpi=noirq vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.15.0-50-generic N/A
linux-backports-modules-5.15.0-50-generic N/A
linux-firmware 20220329.git681281e4-0ubuntu3.5
SourcePackage: linux
UpgradeStatus: Upgraded to jammy on 2022-10-14 (4 days ago)
dmi.bios.date: 09/08/2022
dmi.bios.release: 1.20
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.20.0
dmi.board.name: 03GNH6
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.20.0:bd09/08/2022:br1.20:svnDellInc.:pnG55500:pvr:rvnDellInc.:rn03GNH6:rvrA02:cvnDellInc.:ct10:cvr:sku09E2:
dmi.product.family: GSeries
dmi.product.name: G5 5500
dmi.product.sku: 09E2
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

John Dickens (jdickens) wrote on 2022-10-19:

AlsaInfo.txt Edit (58.6 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (2.8 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (119.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (661 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (25.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (72.8 KiB, text/plain; charset="utf-8")
PaInfo.txt Edit (116.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (18.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (137 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (12.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (12.4 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (39.1 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (326.6 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (166.2 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.8 MiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2022-10-19: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

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