iwlwifi Not valid error log pointer 0x00000000 causes WiFi to not work but bluetooth works

[Chiragroop Kahlon]

For some reason, Ubuntu gets glitched where the Bluetooth works but WiFi does not even show up. If I reboot into Windows, it is a similar issue (wifi does not show up, but device manager shows Code 10. If I disable and enable the adaptor Intel Wireless AC 9560, it sometimes works and most times does not). After a few days, the issue goes away.

Relevent info:
Laptop: Asus ROG Strig-G 531GT
Using newest bios 308
WiFi Adaptor: Intel Wireless AC 9560
As for wifi connection, usually wifi icon does not even show and stays that way throughout the whole uptime. If I reboot a couple of times, this may change. However, the wifi I connect to usually is WiFi 5 on 5G channel running WPA2. If I use my laptop outside my home, it connects to enterprise WiFi
Here is the Intel firmware version
[ 5.088777] kernel: iwlwifi 0000:00:14.3: loaded firmware version 46.fae53a8b.0 9000-pu-b0-jf-b0-46.ucode op_mode iwlmvm

Here is the relevent Dmesg output
[code]
[ 10.661344] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x234c
[ 10.661361] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
[ 10.909316] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode
[ 10.909348] iwlwifi 0000:00:14.3: IML/ROM dump:
[ 10.909349] iwlwifi 0000:00:14.3: 0x00000000 | IML/ROM error/state
[ 10.909382] iwlwifi 0000:00:14.3: 0x00000003 | IML/ROM data1
[ 10.909397] iwlwifi 0000:00:14.3: Fseq Registers:
[ 10.909406] iwlwifi 0000:00:14.3: 0x6F1F6FFD | FSEQ_ERROR_CODE
[ 10.909414] iwlwifi 0000:00:14.3: 0x00000000 | FSEQ_TOP_INIT_VERSION
[ 10.909422] iwlwifi 0000:00:14.3: 0xC5F8DD60 | FSEQ_CNVIO_INIT_VERSION
[ 10.909431] iwlwifi 0000:00:14.3: 0x0000A384 | FSEQ_OTP_VERSION
[ 10.909438] iwlwifi 0000:00:14.3: 0x5B3DBD40 | FSEQ_TOP_CONTENT_VERSION
[ 10.909447] iwlwifi 0000:00:14.3: 0x420E0021 | FSEQ_ALIVE_TOKEN
[ 10.909456] iwlwifi 0000:00:14.3: 0xDC0D7CE6 | FSEQ_CNVI_ID
[ 10.909464] iwlwifi 0000:00:14.3: 0x548306C4 | FSEQ_CNVR_ID
[ 10.909472] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
[ 10.909483] iwlwifi 0000:00:14.3: 0x01300202 | CNVR_AUX_MISC_CHIP
[ 10.909494] iwlwifi 0000:00:14.3: 0x0000485B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 10.909535] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 10.909543] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 10.909544] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
[ 14.088686] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110
[ 14.101296] iwlwifi 0000:00:14.3: retry init count 1
[ 14.104445] iwlwifi 0000:00:14.3: Detected Intel(R) Wireless-AC 9560 160MHz, REV=0x318
[ 14.112168] thermal thermal_zone6: failed to read out thermal zone (-61)
[ 15.141330] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x234c
[ 15.141345] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
[ 15.390252] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode
[ 15.390284] iwlwifi 0000:00:14.3: IML/ROM dump:
[ 15.390285] iwlwifi 0000:00:14.3: 0x00000000 | IML/ROM error/state
[ 15.390316] iwlwifi 0000:00:14.3: 0x00000003 | IML/ROM data1
[ 15.390332] iwlwifi 0000:00:14.3: Fseq Registers:
[ 15.390340] iwlwifi 0000:00:14.3: 0x6F1F6FFD | FSEQ_ERROR_CODE
[ 15.390348] iwlwifi 0000:00:14.3: 0x00000000 | FSEQ_TOP_INIT_VERSION
[ 15.390357] iwlwifi 0000:00:14.3: 0xC5F8DD60 | FSEQ_CNVIO_INIT_VERSION
[ 15.390365] iwlwifi 0000:00:14.3: 0x0000A384 | FSEQ_OTP_VERSION
[ 15.390373] iwlwifi 0000:00:14.3: 0x5B3DBD40 | FSEQ_TOP_CONTENT_VERSION
[ 15.390382] iwlwifi 0000:00:14.3: 0x420E0021 | FSEQ_ALIVE_TOKEN
[ 15.390390] iwlwifi 0000:00:14.3: 0xDC0D7CE6 | FSEQ_CNVI_ID
[ 15.390398] iwlwifi 0000:00:14.3: 0x548306C4 | FSEQ_CNVR_ID
[ 15.390407] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
[ 15.390417] iwlwifi 0000:00:14.3: 0x01300202 | CNVR_AUX_MISC_CHIP
[ 15.390428] iwlwifi 0000:00:14.3: 0x0000485B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 15.390469] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 15.390477] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 15.390480] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
[/code]

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-50-generic 5.15.0-50.56
ProcVersionSignature: Ubuntu 5.15.0-50.56-generic 5.15.60
Uname: Linux 5.15.0-50-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: chirag 1892 F.... pulseaudio
 /dev/snd/controlC1: chirag 1892 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 15 23:04:07 2022
InstallationDate: Installed on 2021-12-17 (302 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
MachineType: ASUSTeK COMPUTER INC. ROG Strix G531GT_GL531GT
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-50-generic root=UUID=ae0a1872-8b01-4195-b4d5-adccf029d028 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-50-generic N/A
 linux-backports-modules-5.15.0-50-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.5
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to jammy on 2022-06-04 (133 days ago)
dmi.bios.date: 02/01/2021
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: G531GT.308
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G531GT
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrG531GT.308:bd02/01/2021:br5.13:svnASUSTeKCOMPUTERINC.:pnROGStrixG531GT_GL531GT:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG531GT:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Strix
dmi.product.name: ROG Strix G531GT_GL531GT
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Chiragroop Kahlon (ckahlon)]

As it is intermittent, WiFi is working for now. If there is any information that can only be collected while the wifi adaptor is working, let me know!

[Dmitrii (clausmouse)]

Same issue on my Ubuntu Budgie with asus ux433f:
$ uname -a
Linux 5.15.0-52-generic #58-Ubuntu SMP Thu Oct 13 08:03:55 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

Wi-fi and bluetooth aren't work together and Wi-Fi is suddenly disconnected :(

dmesg shows:
"...
[ 2.179463] iwlwifi 0000:00:14.3: loaded firmware version 46.9d0122c0.0 9000-pu-b0-jf-b0-46.ucode op_mode iwlmvm
[ 2.303490] iwlwifi 0000:00:14.3: Detected Intel(R) Wireless-AC 9560 160MHz, REV=0x318
...
[ 3558.132246] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x0, CPU2 Status: 0x0
[ 3558.132260] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
[ 3558.380355] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 3558.380361] iwlwifi 0000:00:14.3: Transport status: 0x0000004A, valid: 2122219134
...
[ 3558.380496] iwlwifi 0000:00:14.3: IML/ROM dump:
[ 3558.380497] iwlwifi 0000:00:14.3: 0x00000000 | IML/ROM error/state
[ 3558.380517] iwlwifi 0000:00:14.3: 0x00000000 | IML/ROM data1
[ 3558.380535] iwlwifi 0000:00:14.3: Fseq Registers:
[ 3558.380543] iwlwifi 0000:00:14.3: 0xAB183352 | FSEQ_ERROR_CODE
[ 3558.380551] iwlwifi 0000:00:14.3: 0x00000000 | FSEQ_TOP_INIT_VERSION
[ 3558.380559] iwlwifi 0000:00:14.3: 0xAF4F0D06 | FSEQ_CNVIO_INIT_VERSION
[ 3558.380568] iwlwifi 0000:00:14.3: 0x0000A384 | FSEQ_OTP_VERSION
[ 3558.380576] iwlwifi 0000:00:14.3: 0xBB43FAA5 | FSEQ_TOP_CONTENT_VERSION
[ 3558.380585] iwlwifi 0000:00:14.3: 0x21D12B60 | FSEQ_ALIVE_TOKEN
[ 3558.380593] iwlwifi 0000:00:14.3: 0x8078230B | FSEQ_CNVI_ID
[ 3558.380601] iwlwifi 0000:00:14.3: 0xF102A728 | FSEQ_CNVR_ID
[ 3558.380612] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
[ 3558.380652] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_AUX_MISC_CHIP
[ 3558.380726] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 3558.380800] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 3558.380815] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 3558.380817] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110
[ 3558.380819] iwlwifi 0000:00:14.3: Failed to start RT ucode: -110
[ 3558.380822] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
..."

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[yk4ever (yk4ever)]

Same error here.
Wireless-AC 9560 on MSI Stealth GS65 9SE, Ubuntu 22.04 with kernel 5.15.0-53-generic.

[yk4ever (yk4ever)]

Note that usually, after 10 minutes or so, I'm able to fix this with `sudo modprobe -r iwlwifi && sudo modprobe -i iwlwifi`. Might be a hardware problem? Overheating?

[Hugo Ferreira (hmf)]

@yk4ever: I am having the same issue. Was it a hardware issue? Does the modprobe still work? In my case it does not. What kernel are you using now?

[Juerg Haefliger (juergh)]

Is this still an issue with the latest kernel 5.15.0-60.66?

You could also try the dkms iwlwifi driver, maybe it behaves better:
$ apt install backport-iwlwifi-dkms

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for linux-firmware (Ubuntu) because there has been no activity for 60 days.]