Konica-Minolta magicolor 2550 doesn't print large images

[Colin Marquardt]

I am using Hardy, and want to try to my new Konica-Minolta magicolor 2550 printer. It was correctly recognized when attaching it on the USB port, but instead of the suggested driver, I used the PPD that can be downloaded from the manufacturers website.

The test page prints perfectly. A PDF (rather big) also prints perfectly from evince, and also text from gedit prints.

However, when I want to print an image from The Gimp, I get the printer's generic status reporting page (the one it also printed when I switched it on the very first time).

When I try to print from eog, I get an "Error Status" page. It shows Release versions of the Firmware, and then

Error name: limitcheck
Offending operator: array
Error info string: array length too large
VM Remaining: 4228592

and then Operand Stack, Execution Stack and Dictionary Stack (those don't look so interesting I think), and Program Continuation (which starts with "dup /ImData_7_0 exch def" and the binary stuff which looks like the image to me).

When I try to print from Firefox (version 3, the beta that's in Hardy), I get another Error Status page, this time with

Error name: configurationerror
Offending operator: setpagedevice
Error info string: PageSize
VM Remaining: 3666354

Program Continuation is

%%EndSetup
%% Page: 1 1
%%PageBoundingBox: 0 0 0 0
%%BeginPageSetup
%%PageOrientation: Portrait
pdfStartPage
0.0000 0.0000 scale

I'm attaching the output of /tmp/printingbuginfo.

[Colin Marquardt (ubuntu-marquardt-home)]

Pascal, I hope it's okay to assign it to you - I see you handle most of the printing bugs here.

[Colin Marquardt (ubuntu-marquardt-home)]

When I try to print from gthumb, the job looks like going out, but nothing happens (well, the printer says "Working..." for a while, the goes to "Ready").

/var/log/cups/access_log shows:

localhost - - [05/Mar/2008:22:50:10 +0100] "POST / HTTP/1.1" 200 179 Get-Jobs successful-ok
localhost - - [05/Mar/2008:22:51:10 +0100] "GET /ppd/magicolor_2550.ppd HTTP/1.1" 200 56500 - -
localhost - - [05/Mar/2008:22:51:27 +0100] "POST /printers/magicolor_2550 HTTP/1.1" 200 37172613 Print-Job successful-ok
localhost - - [05/Mar/2008:22:51:30 +0100] "POST / HTTP/1.1" 200 179 Get-Jobs successful-ok

[Colin Marquardt (ubuntu-marquardt-home)]

FWIW, the suggested driver (for a magicolor 2530DL) doesn't correctly print a test page, just a few black characters in the first line of a page.

[Colin Marquardt (ubuntu-marquardt-home)]

I found that I can print smaller images (scaled down from a photo taken by a 10 MPixel camera to 800x600) with gthumb. So maybe it's a "doesn't print big jobs" bug. Maybe even the one in bug 44989.

[Pascal De Vuyst (pascal-devuyst)]

No idea, probably some problem with the PPD file.

[Colin Marquardt (ubuntu-marquardt-home)]

Okay, for the sake of anyone looking at this bug, the "cupstestppd" utility revealed some errors in the PPD file from Konica-Minolta. I'm going to look further.

[Colin Marquardt (ubuntu-marquardt-home)]

If anyone is reading along, here is what I did so far (the test is printing a big JPEG image):
I updated the firmware to 1.1.28 (by using Windows), to no avail.
I checked and tried the PPD file meant for Windows XP, no big difference to the Linux version.
I also fixed the errors in the PPD file, still no change.
I tried the PPD file meant for OpenOffice, same behaviour.
I printed with "lp -d printer file.jpg" to see if it was bug 114017, but the image came out successfully, just spread over a lot of pages (I am scaling it to just 1 page in gthumb).

[Colin Marquardt (ubuntu-marquardt-home)]

Assigning to the Ubuntu Printing Team, hope that's appropriate. Suggestions against which package (if any) to file and how to proceed further would be very welcome. Thanks.

[Daniel T Chen (crimsun)]

Is this symptom still reproducible in 8.10 or 9.04?

[Colin Marquardt (ubuntu-marquardt-home)]

Actually, no, I can print just fine now in 8.10. Thanks for the heads up. (I just don't know how to properly close this bug now.)