Spinner vanishes from screen during 22.04 boot from USB

Bug #1982621 reported by Peter Flynn
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
plymouth (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I burnt Ubuntu 22.04 to USB and used it to boot a stock Dell XPS 15 laptop.
It started the boot OK, showed the splash screen with the spinner rotating.
After about two minutes the spinner disappears for 55 secs, then reappears,
and the disappears again. The system continues to boot successfully from USB.

The problem is that it is VERY unnerving for a new or potential user when the
only sign of life vanishes without trace or warning. I have watched new users
get up and walk away permanently from systems that do this because to then it
means it has hung, and won't be coming back. Is it possible to nice(1) the
background processes to the point where they do not usurp all cycles from the
spinner? A blind process (like a splash screen) should NEVER stop communicating
to the users that it is still alive and kicking.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 5442 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CasperVersion: 1.470
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0cf3:e300 Qualcomm Atheros Communications QCA61x4 Bluetooth 4.0
 Bus 001 Device 004: ID 0c45:6713 Microdia Integrated_Webcam_HD
 Bus 001 Device 002: ID 18a5:0302 Verbatim, Ltd Flash Drive
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 15 9560
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash ---
ProcVersionSignature: Ubuntu 5.15.0-25.25-generic 5.15.30
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-25-generic N/A
 linux-backports-modules-5.15.0-25-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu1
Tags: jammy
Uname: Linux 5.15.0-25-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/30/2017
dmi.bios.release: 1.5
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.0
dmi.board.name: 05FFDN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.5.0:bd08/30/2017:br1.5:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn05FFDN:rvrA00:cvnDellInc.:ct10:cvr:sku07BE:
dmi.product.family: XPS
dmi.product.name: XPS 15 9560
dmi.product.sku: 07BE
dmi.sys.vendor: Dell Inc.

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1982621/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Peter Flynn (frisket) wrote :

The bug seems to be in the Live USB installer, for which your page at https://wiki.ubuntu.com/Bugs/FindRightPackage says to use "linux" as the package name.

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1982621

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Peter Flynn (frisket) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected jammy
description: updated
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Peter Flynn (frisket) wrote : CurrentDmesg.txt

apport information

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Peter Flynn (frisket) wrote : IwConfig.txt

apport information

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Peter Flynn (frisket) wrote : Lspci.txt

apport information

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Peter Flynn (frisket) wrote : Lspci-vt.txt

apport information

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Peter Flynn (frisket) wrote : Lsusb-t.txt

apport information

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Peter Flynn (frisket) wrote : Lsusb-v.txt

apport information

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Peter Flynn (frisket) wrote : PaInfo.txt

apport information

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Peter Flynn (frisket) wrote : ProcCpuinfo.txt

apport information

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Peter Flynn (frisket) wrote : ProcCpuinfoMinimal.txt

apport information

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Peter Flynn (frisket) wrote : ProcInterrupts.txt

apport information

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Peter Flynn (frisket) wrote : ProcModules.txt

apport information

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Peter Flynn (frisket) wrote : PulseList.txt

apport information

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Peter Flynn (frisket) wrote : RfKill.txt

apport information

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Peter Flynn (frisket) wrote : UdevDb.txt

apport information

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Peter Flynn (frisket) wrote : WifiSyslog.txt

apport information

Revision history for this message
Peter Flynn (frisket) wrote : acpidump.txt

apport information

Peter Flynn (frisket)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

I agree the time between the spinner vanishing and the live session starting is too long. Though I've never seen the spinner come back... or do you mean the mouse cursor appearing in the bottom right quadrant of the screen?

no longer affects: linux (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in plymouth (Ubuntu):
status: New → Confirmed
Revision history for this message
Peter Flynn (frisket) wrote :

From memory, the mouse cursor appears but it's a little circular icon and it then instantly moves to the centre, below the Ubuntu logo, and spins. But my memory may be faulty, I'd have to reboot from the USB and watch more carefully, which I can do but not immediately.

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