HP printer HP OfficeJet Pro 8024 not detected, installation ipossible
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
New
|
Undecided
|
Unassigned |
Bug Description
I have installed the new Kubuntu distribution 22.04.
Made all the updates.
Install latest version of HPLIP.
My internet box is an Orange Livebox with a low firewall protection.
My printer : HP OfficeJet Pro 8024.
The installation of HPLIP 3.22.6
My printer is connected the the network, when a run the detection with the hplip graphical tool, my printer is not detected.
When I try to add manually with the IP adress, my printer in not found.
I can ping my printer without any problem.
As attached, result of hp-check.
What is the problem ?
How can I resolve my problem ?
Please, help,
David Gendron
/Programmes/Hplip$ hp-check -t
/usr/bin/
if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/famille-
HP Linux Imaging and Printing System (ver. 3.22.6)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm,
etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above
cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
---------------
| SYSTEM INFO |
---------------
Kernel: 5.15.0-40-generic #43-Ubuntu SMP Wed Jun 15 12:54:21 UTC 2022 GNU/Linux
Host: famille-
Proc: 5.15.0-40-generic #43-Ubuntu SMP Wed Jun 15 12:54:21 UTC 2022 GNU/Linux
Distribution: 12 22.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.22.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 22.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.22.6
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.22.6
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=yes
class-driver=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1657053373
pending_
[installation]
date_time = 07/05/22 22:38:28
version = 3.22.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.4.1 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.55.0 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.1.1 OK -
dbus DBus - Message bus system REQUIRED - 1.12.20 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.21.2 OK -
avahi-utils avahi-utils OPTIONAL - 0.8 OK -
-------
| General Dependencies |
-------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.4.1 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.4.1 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.35' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libavahi-dev libavahi-dev REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.9.1 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 3.0.2 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.10.4 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.15.6 OK -
python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.15.6 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.18 OK -
python3-xml Python XML libraries REQUIRED - 2.4.7 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.10.4 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 9.0.1 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.8 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 11.2.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.22.6 OK -
hpmudext IO-Extension REQUIRED - 3.22.6 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.22.6 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.22.6 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `escl:https:/
device `airscan:e0:HP OfficeJet Pro 8020 series [AB10BF]' is a eSCL HP OfficeJet Pro 8020 series [AB10BF] ip=192.168.1.24
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
lpstat
------
Type: Unknown
Device URI: Aucune destination ajoutée.
--------------
| PERMISSION |
--------------
No errors or warnings.
Done.