Slack crashes on startup

Bug #1980116 reported by Owen
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
slack (Ubuntu)
New
Undecided
Unassigned

Bug Description

Just ran an update and got an update to Slack desktop. Now whenever it starts it crashes out with

ssh: Could not resolve hostname slack-master: Name or service not known
rsync: did not see server greeting
rsync error: error starting client-server protocol (code 5) at main.c(1817) [Receiver=3.2.3]
FATAL[slack-getroles]: 'rsync --links --times -e ssh slack-master::slack/etc/roles.conf /var/cache/slack/_role_list' exited 5 at /usr/lib/slack/slack-getroles line 158.
FATAL[slack]: '/usr/lib/slack/slack-getroles' exited 5 at /usr/sbin/slack line 205.

The Snap version does exactly the same

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: slack 1:0.15.2-9.1
Uname: Linux 5.18.6-xanmod1 x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
Date: Tue Jun 28 15:24:37 2022
InstallationDate: Installed on 2017-12-06 (1665 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
PackageArchitecture: all
SourcePackage: slack
UpgradeStatus: Upgraded to jammy on 2021-12-08 (202 days ago)

Revision history for this message
Owen (osavill-z) wrote :
Revision history for this message
Owen (osavill-z) wrote :

The direct download from Slack's site runs fine

Revision history for this message
daxm (daxm) wrote :

Same. I'm on 22.04 Gnome.

Revision history for this message
daxm (daxm) wrote :

daxm@slyfox:~$ sudo snap info slack
name: slack
summary: Team communication for the 21st century.
publisher: Slack✓
store-url: https://snapcraft.io/slack
contact: https://get.slack.help/hc/en-us
license: unset
description: |
  Caution: Slack for Linux is in beta. We’re still busy adding features and ironing out potential
  issues.

  Slack brings team communication and collaboration into one place so you can get more work done,
  whether you belong to a large enterprise or a small business. Check off your to-do list and move
  your projects forward by bringing the right people, conversations, tools, and information you need
  together. Slack is available on any device, so you can find and access your team and your work,
  whether you’re at your desk or on the go.

  Scientifically proven (or at least rumored) to make your working life simpler, more pleasant, and
  more productive. We hope you’ll give Slack a try.

  Stop by and learn more at: https://slack.com/
commands:
  - slack
snap-id: JUJH91Ved74jd4ZgJCpzMBtYbPOzTlsD
tracking: latest/stable
refresh-date: today at 10:21 MDT
channels:
  latest/stable: 4.27.154 2022-06-27 (63) 110MB -
  latest/candidate: ↑
  latest/beta: ↑
  latest/edge: ↑
  insider/stable: –
  insider/candidate: –
  insider/beta: –
  insider/edge: 4.25.1 2022-04-01 (61) 108MB -
installed: 4.27.154 (63) 110MB -
daxm@slyfox:~$ slack
ssh: Could not resolve hostname slack-master: Name or service not known
rsync: did not see server greeting
rsync error: error starting client-server protocol (code 5) at main.c(1817) [Receiver=3.2.3]
FATAL[slack-getroles]: 'rsync --links --times -e ssh slack-master::slack/etc/roles.conf /var/cache/slack/_role_list' exited 5 at /usr/lib/slack/slack-getroles line 158.
FATAL[slack]: '/usr/lib/slack/slack-getroles' exited 5 at /usr/sbin/slack line 205.

Revision history for this message
daxm (daxm) wrote :

Snap install of slack works now.

daxm@slyfox:~$ sudo snap info slack
name: slack
summary: Team communication for the 21st century.
publisher: Slack✓
store-url: https://snapcraft.io/slack
contact: https://get.slack.help/hc/en-us
license: unset
description: |
  Caution: Slack for Linux is in beta. We’re still busy adding features and ironing out potential
  issues.

  Slack brings team communication and collaboration into one place so you can get more work done,
  whether you belong to a large enterprise or a small business. Check off your to-do list and move
  your projects forward by bringing the right people, conversations, tools, and information you need
  together. Slack is available on any device, so you can find and access your team and your work,
  whether you’re at your desk or on the go.

  Scientifically proven (or at least rumored) to make your working life simpler, more pleasant, and
  more productive. We hope you’ll give Slack a try.

  Stop by and learn more at: https://slack.com/
commands:
  - slack
snap-id: JUJH91Ved74jd4ZgJCpzMBtYbPOzTlsD
tracking: latest/stable
refresh-date: today at 07:50 MDT
channels:
  latest/stable: 4.27.156 2022-07-05 (64) 110MB -
  latest/candidate: ↑
  latest/beta: ↑
  latest/edge: ↑
  insider/stable: –
  insider/candidate: –
  insider/beta: –
  insider/edge: 4.25.1 2022-04-01 (61) 108MB -
installed: 4.27.156 (64) 110MB -

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.