Ubuntu Software does not start

[Stefano Dall'Agata]

When I try to start Ubuntu Software, you see action on the activity bar, but then it disappears and Ubuntu Software does not open.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
ProcVersionSignature: Ubuntu 5.15.0-37.39-generic 5.15.35
Uname: Linux 5.15.0-37-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 12 11:22:38 2022
InstallationDate: Installed on 2022-04-24 (48 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
Snap: snap-store 41.3-60-gfe4703a (latest/stable/ubuntu-22.04)
Snap.Changes: no changes found
SnapSource: snap-store
UpgradeStatus: Upgraded to jammy on 2022-04-24 (48 days ago)

[Stefano Dall'Agata (essedia1960)]

$ snap-store
/home/stefano/snap/snap-store/common/.cache/gio-modules/libdconfsettings.so: cannot open shared object file: No such file or directory
Failed to load module: /home/stefano/snap/snap-store/common/.cache/gio-modules/libdconfsettings.so
/home/stefano/snap/snap-store/common/.cache/gio-modules/libgiolibproxy.so: cannot open shared object file: No such file or directory
Failed to load module: /home/stefano/snap/snap-store/common/.cache/gio-modules/libgiolibproxy.so
/home/stefano/snap/snap-store/common/.cache/gio-modules/libgiognomeproxy.so: cannot open shared object file: No such file or directory
Failed to load module: /home/stefano/snap/snap-store/common/.cache/gio-modules/libgiognomeproxy.so
/home/stefano/snap/snap-store/common/.cache/gio-modules/libgiognutls.so: cannot open shared object file: No such file or directory
Failed to load module: /home/stefano/snap/snap-store/common/.cache/gio-modules/libgiognutls.so
09:26:48:0839 Gs /etc/PackageKit/Vendor.conf file not found
09:26:49:0224 Gtk Could not load a pixbuf from icon theme.
This may indicate that pixbuf loaders or the mime database could not be found.
**
Gtk:ERROR:../src/gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /snap/snap-store/582/data-dir/icons/Yaru/scalable/status/image-missing-symbolic.svg: Unable to load image-loading module: /snap/snap-store/558/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-svg.so: /snap/snap-store/558/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-svg.so: cannot open shared object file: No such file or directory (gdk-pixbuf-error-quark, 5)
Bail out! Gtk:ERROR:../src/gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /snap/snap-store/582/data-dir/icons/Yaru/scalable/status/image-missing-symbolic.svg: Unable to load image-loading module: /snap/snap-store/558/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-svg.so: /snap/snap-store/558/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-svg.so: cannot open shared object file: No such file or directory (gdk-pixbuf-error-quark, 5)
Annullato (core dump creato)

[Johon Doee (jodoee11)]

Here too.

At the end I can see:

snap-store
Warning: Schema “org.gnome.system.locale” has path “/system/locale/”. Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy” has path “/system/proxy/”. Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.http” has path “/system/proxy/http/”. Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.https” has path “/system/proxy/https/”. Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.ftp” has path “/system/proxy/ftp/”. Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.socks” has path “/system/proxy/socks/”. Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
19:07:25:0205 Gtk cannot open display: :0

But I have to say, what Ubuntu delivers here is embarrassing. Snap Store is one piece of crap. Things that do not work here on 22.04:

1) Snap Store not starting right now
2) Snap store not finding any software when doing a search (had the problem before. but now 1)
3) Installed apps do not show up until restarting the computer or doing some refresh via terminal
4) The search logic doesn't seem to be as good as on snapcraft.io. It just doesn't find stuff. (But now 2)

Just embarrassing.

[irvin hernandez (ihernandez916)]

I have the same issue, I run snap-store on the command line and it displays me this message "Violación de segmento (`core' generado)", it says "segment violation ('core' generated" maybe there is a bad configuration on the snap packaging related to the base, I don't know, I'm going to search for different solutions.

[irvin hernandez (ihernandez916)]

Al right, I run the command "sudo journalctl --since=yesterday | grep snap-store" to see if it displays more information instead of just displaying "segment violation" on the terminal. the command displayed this:

 " sep 02 14:23:41 T470 systemd[1573]: snap.snap-store.snap-store.7cb4ddce-830b-43cb-8ff5-464d0dece6f0.scope: Consumed 1.081s CPU time.
sep 02 14:31:54 T470 systemd[1573]: Started snap.snap-store.ubuntu-software.73d6bc1d-d009-43eb-82b5-6e6bea9abfd9.scope.
sep 02 14:31:54 T470 audit[9360]: SECCOMP auid=1000 uid=1000 gid=1000 ses=3 subj=? pid=9360 comm="snap-store" exe="/snap/snap-store/582/usr/bin/snap-store" sig=0 arch=c000003e syscall=314 compat=0 ip=0x7f5615d6c73d code=0x50000
sep 02 14:31:54 T470 kernel: audit: type=1326 audit(1662147114.239:120): auid=1000 uid=1000 gid=1000 ses=3 subj=? pid=9360 comm="snap-store" exe="/snap/snap-store/582/usr/bin/snap-store" sig=0 arch=c000003e syscall=314 compat=0 ip=0x7f5615d6c73d code=0x50000
sep 02 14:31:55 T470 kernel: traps: snap-store[9360] general protection fault ip:7f5615c254a2 sp:7ffd370e85b0 error:0 in libxmlb.so.2.0.0[7f5615c1f000+20000]"

I've noticed that it says error in a library, specially the libxmlb.so.2.0.0 library, I think that can be the cause of the problem, the library is broken and needs to be updated, I don´t know what else can I do, since I don't have experience about snaps, hopefully that information helps the developers to find a solution.