Laptop freezes when recovering from suspend / sleep mode

[rodlaycock]

When I lock the laptop and unlock it - I have no issues.

If I allow it to lock and then sleep, or close the lid and suspend - when I open it again, I get the login prompt but cannot use mouse / keyboard.

The only solution I have is to press and hold the power button and force shutdown and then boot back up

Description: Ubuntu 22.04 LTS
Release: 22.04

No particular package being used.

I would expect the system to recover from suspend / sleep and allow me to enter password.

The laptop froze completely.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.10
ProcVersionSignature: Ubuntu 5.15.0-30.31-generic 5.15.30
Uname: Linux 5.15.0-30-generic x86_64
NonfreeKernelModules: zfs zunicode zcommon znvpair zavl icp
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Tue May 17 21:45:17 2022
InstallationDate: Installed on 2022-04-22 (25 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)

[Alex Murray (alexmurray)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Chris Guiver (guiverc)]

Thanks for taking the time to report this bug and helping to make Ubuntu better.

Your log indicates you installed Ubuntu 22.04 LTS, are still using it and haven't upgraded to a later release such as Ubuntu kinetic using Ubuntu-release-upgrader. I've thus changed package to gnome-shell. (apologies if still an incorrect package)

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Launchpad Janitor (janitor)]

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]

[Mike Pontillo (mpontillo)]

I'm seeing a similar issue on a laptop which was working fine until I reinstalled Ubuntu Jammy with ZFS (with full-disk encryption enabled). Sometimes it freezes for several seconds, but sometimes I wait hours and it never recovers.

I don't think this is a gnome-shell issue, but I'm unsure how to go about troubleshooting it.

[Daniel van Vugt (vanvugt)]

Mike, please open a new bug by running:

  ubuntu-bug linux

[Mike Pontillo (mpontillo)]

ack; filed bug 2028186.