"additional drivers" says we are using nvidia drivers but its not true

Bug #1973379 reported by Henning Sprang
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
software-properties (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

after selecting the recommended, tested nvidia driver, and restarting the system as suggested, no nvidia modules are loaded at all, instead just nouveau kernel modules are loaded and all the nvidia tools confirm that no nvidia drivers are being used and running.

But starting the software properties and opening the "additional drivers" tab again, I'm being told the nvidia drivers are in selected and "1 proprietary driver in use".

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: software-properties-gtk 0.99.22
ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
Uname: Linux 5.15.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri May 13 23:20:12 2022
ExecutablePath: /usr/bin/software-properties-gtk
InstallationDate: Installed on 2020-04-12 (760 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
InterpreterPath: /usr/bin/python3.10
PackageArchitecture: all
Python3Details: /usr/bin/python3.10, Python 3.10.4, python3-minimal, 3.10.4-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.18, python-is-python2, 2.7.18-9
SourcePackage: software-properties
UpgradeStatus: Upgraded to jammy on 2022-04-28 (14 days ago)

Revision history for this message
Henning Sprang (henning) wrote :
description: updated
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, could you include the output of

$ ubuntu-drivers debug

?

Changed in software-properties (Ubuntu):
status: New → Incomplete
Revision history for this message
Henning Sprang (henning) wrote : Re: [Bug 1973379] Re: "additional drivers" says we are using nvidia drivers but its not true
Download full text (14.4 KiB)

Thanks, but I am not sure if that can still be helpful for the
analysis, because in the meantime I got the nvidia drivers running
properly.
What finally got me there was these commands:

ubuntu-drivers devices
ubuntu-drivers autoinstall
apt install nvidia-dkms-510
update-initramfs -k all -u

and a reboot.

it could be that the first two are not needed when properly selecting
the nvidia drivers in the GUI drivers tool, but it appears to me the
dkms part is missing in the GUI tool just as in the CLI version, and
without that the drivers are not running for me.

here's the debug output:

$ ubuntu-drivers debug
=== log messages from detection ===
DEBUG:root:Skipping check for rtl8812au-dkms since it does not depend
on video abi
DEBUG:root:Skipping check for open-vm-tools-desktop since it does not
depend on video abi
DEBUG:root:Skipping check for rtl8821ce-dkms since it does not depend
on video abi
DEBUG:root:Skipping check for bcmwl-kernel-source since it does not
depend on video abi
DEBUG:root:Skipping check for oem-qemu-meta since it does not depend
on video abi
DEBUG:root:_get_db_name: output
ID_PCI_CLASS_FROM_DATABASE=Display controller
ID_PCI_SUBCLASS_FROM_DATABASE=VGA compatible controller
ID_PCI_INTERFACE_FROM_DATABASE=VGA controller
ID_VENDOR_FROM_DATABASE=NVIDIA Corporation
ID_MODEL_FROM_DATABASE=TU117M [GeForce GTX 1650 Mobile / Max-Q]

DEBUG:root:_get_db_name(/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0,
pci:v000010DEd00001F91sv000017AAsd000022A8bc03sc00i00): vendor "NVIDIA
Corporation", model "TU117M [GeForce GTX 1650 Mobile / Max-Q]"
DEBUG:root:_get_db_name: output
ID_PCI_CLASS_FROM_DATABASE=Display controller
ID_PCI_SUBCLASS_FROM_DATABASE=VGA compatible controller
ID_PCI_INTERFACE_FROM_DATABASE=VGA controller
ID_VENDOR_FROM_DATABASE=NVIDIA Corporation
ID_MODEL_FROM_DATABASE=TU117M [GeForce GTX 1650 Mobile / Max-Q]

DEBUG:root:_get_db_name(/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0,
pci:v000010DEd00001F91sv000017AAsd000022A8bc03sc00i00): vendor "NVIDIA
Corporation", model "TU117M [GeForce GTX 1650 Mobile / Max-Q]"
DEBUG:root:_get_db_name: output
ID_PCI_CLASS_FROM_DATABASE=Display controller
ID_PCI_SUBCLASS_FROM_DATABASE=VGA compatible controller
ID_PCI_INTERFACE_FROM_DATABASE=VGA controller
ID_VENDOR_FROM_DATABASE=NVIDIA Corporation
ID_MODEL_FROM_DATABASE=TU117M [GeForce GTX 1650 Mobile / Max-Q]

DEBUG:root:_get_db_name(/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0,
pci:v000010DEd00001F91sv000017AAsd000022A8bc03sc00i00): vendor "NVIDIA
Corporation", model "TU117M [GeForce GTX 1650 Mobile / Max-Q]"
DEBUG:root:_get_db_name: output
ID_PCI_CLASS_FROM_DATABASE=Display controller
ID_PCI_SUBCLASS_FROM_DATABASE=VGA compatible controller
ID_PCI_INTERFACE_FROM_DATABASE=VGA controller
ID_VENDOR_FROM_DATABASE=NVIDIA Corporation
ID_MODEL_FROM_DATABASE=TU117M [GeForce GTX 1650 Mobile / Max-Q]

DEBUG:root:_get_db_name(/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0,
pci:v000010DEd00001F91sv000017AAsd000022A8bc03sc00i00): vendor "NVIDIA
Corporation", model "TU117M [GeForce GTX 1650 Mobile / Max-Q]"
DEBUG:root:_get_db_name: output
ID_PCI_CLASS_FROM_DATABASE=Display controller
ID_PCI_SUBCLASS_FROM_DATABASE=VGA compatible controll...

Revision history for this message
Sebastien Bacher (seb128) wrote :

right, we would need the debug output when the issue is showing

Revision history for this message
Henning Sprang (henning) wrote :

ok, sorry it took some time as I was debugging another issue...

Now i would like to go back to the state where nvidia drivers are not installed and they do not get installed as described so i can create the debug output, but due to this bug i just reported, I cannot change this state currently:

https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1975430

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for software-properties (Ubuntu) because there has been no activity for 60 days.]

Changed in software-properties (Ubuntu):
status: Incomplete → Expired
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