Ubuntu
ubuntu-advantage-tools package

ua attach doesn't finish properly and shows "unexpected error" as a message

Bug #1973320 reported by Filipi Vianna
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-advantage-tools (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

I was attaching a machine to ubuntu-advantage.
After showing the Enabling live patch message, it finishes showing a message
"unexpected error" as a message.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-advantage-tools 27.8~16.04.1
ProcVersionSignature: Ubuntu 4.4.0-210.242-generic 4.4.262
Uname: Linux 4.4.0-210-generic x86_64
NonfreeKernelModules: lkp_Ubuntu_4_4_0_210_242_generic_85
ApportVersion: 2.20.1-0ubuntu2.30
Architecture: amd64
Date: Fri May 13 09:35:05 2022
InstallationDate: Installed on 2016-07-07 (2135 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: Upgraded to xenial on 2021-01-27 (470 days ago)

Revision history for this message
Filipi Vianna (fvianna) wrote :
Revision history for this message
Lucas Albuquerque Medeiros de Moura (lamoura) wrote :

Hi Filipi,

Can ypu please send us the output of running the command:

$ sudo ua collect-logs

This will generate a a tar file named: ua_logs.tar.gz

With the logs there, we can better understand what happened during the failure you mentioned

Changed in ubuntu-advantage-tools (Ubuntu):
status: New → Incomplete
Revision history for this message
Sebastien Bacher (seb128) wrote :

it is probably the same issue than bug #1972809

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