Slow Boot, No SOUND, No Ethernet

Bug #1973234 reported by Mic Healey
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I would like to report the latest kernel update: 4.15.0.177.166 to my Linux Mint 19.1 systems displayed the following problems:

1. After Update - Boot process is VERY SLOW.
2. After Update - Once desktop comes up, mouse and keyboard are disabled for approx. 2 minutes.
3. All sound is totally disabled (gone) on the system and the device under Sound reports as "Dummy Output".
4. On another system with a USB-C to RJ45 Ethernet external connection dongle - the device was disabled, but could be re-detected, by removing and re-plugging into the USB-C port. This is not previously how it has operated.

After having these issues on multiple machines, I restored the system(s) to the previous kernel 4.15.0-176-generic with Timeshift without issue, correcting all issues listed above.

I believe this is a major issue(s) for the kernel and it's users and it needs to be addressed A.S.A.P.

System Particulars:

System: Host: mic-Aspire-E5-576G Kernel: 4.15.0-176-generic x86_64 bits: 64 compiler: gcc v: 7.5.0
           Desktop: Cinnamon 4.0.10 wm: muffin 4.0.7 dm: LightDM 1.26.0 Distro: Linux Mint 19.1 Tessa
           base: Ubuntu 18.04 bionic
Machine: Type: Laptop System: Acer product: Aspire E5-576G v: V1.47 serial: <filter>
           Mobo: KBL model: Ironman_SK v: V1.47 serial: <filter> UEFI: Insyde v: 1.47 date: 09/06/2018
Battery: ID-1: BAT1 charge: 34.3 Wh condition: 34.3/62.2 Wh (55%) volts: 12.7/11.1
           model: PANASONIC AS16B5J type: Li-ion serial: <filter> status: Full
           Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 serial: <filter>
           charge: 100% rechargeable: yes status: Discharging
CPU: Topology: Quad Core model: Intel Core i5-8250U bits: 64 type: MT MCP arch: Kaby Lake rev: A
           L2 cache: 6144 KiB
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 28800
           Speed: 700 MHz min/max: 400/3400 MHz Core speeds (MHz): 1: 700 2: 700 3: 700 4: 709 5: 706
           6: 700 7: 720 8: 700
Graphics: Device-1: Intel UHD Graphics 620 vendor: Acer Incorporated ALI driver: i915 v: kernel
           bus ID: 00:02.0 chip ID: 8086:5917
           Device-2: NVIDIA GP108M [GeForce MX150] vendor: Acer Incorporated ALI driver: N/A
           bus ID: 01:00.0 chip ID: 10de:1d10
           Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa
           resolution: 1920x1080~60Hz
           OpenGL: renderer: Mesa DRI Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 20.0.8 compat-v: 3.0
           direct render: Yes
Audio: Device-1: Intel Sunrise Point-LP HD Audio vendor: Acer Incorporated ALI driver: snd_hda_intel
           v: kernel bus ID: 00:1f.3 chip ID: 8086:9d71
           Sound Server: ALSA v: k4.15.0-176-generic
Network: Device-1: Intel Dual Band Wireless-AC 3168NGW [Stone Peak] driver: iwlwifi v: kernel port: 4000
           bus ID: 03:00.0 chip ID: 8086:24fb
           IF: wlp3s0 state: down mac: <filter>
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Acer Incorporated ALI
           driver: r8169 v: 2.3LK-NAPI port: 3000 bus ID: 04:00.1 chip ID: 10ec:8168
           IF: enp4s0f1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: Local Storage: total: 912.89 GiB used: 172.01 GiB (18.8%)
           ID-1: /dev/sda vendor: SanDisk model: Ultra II 480GB size: 447.13 GiB speed: 6.0 Gb/s
           serial: <filter> rev: 20RL scheme: GPT
           ID-2: /dev/sdb vendor: Crucial model: CT500MX500SSD4 size: 465.76 GiB speed: 6.0 Gb/s
           serial: <filter> rev: 023 scheme: MBR
Partition: ID-1: / size: 438.62 GiB used: 113.17 GiB (25.8%) fs: ext4 dev: /dev/sda2
Sensors: System Temperatures: cpu: 46.5 C mobo: N/A
           Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
           Active apt repos in: /etc/apt/sources.list.d/alex-p-aegisub-bionic.list
           1: deb http://ppa.launchpad.net/alex-p/aegisub/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/alex-p/aegisub/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/audio-recorder-ppa-bionic.list
           1: deb http://ppa.launchpad.net/audio-recorder/ppa/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/audio-recorder/ppa/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/clipgrab-team-ppa-bionic.list
           1: deb http://ppa.launchpad.net/clipgrab-team/ppa/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/clipgrab-team/ppa/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/gezakovacs-ppa-bionic.list
           1: deb http://ppa.launchpad.net/gezakovacs/ppa/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/gezakovacs/ppa/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list
           1: deb [arch=amd64] http://dl.google.com/linux/earth/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/jeffreyratcliffe-ppa-bionic.list
           1: deb http://ppa.launchpad.net/jeffreyratcliffe/ppa/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/jeffreyratcliffe/ppa/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/maarten-baert-simplescreenrecorder-bionic.list
           1: deb http://ppa.launchpad.net/maarten-baert/simplescreenrecorder/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/maarten-baert/simplescreenrecorder/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/malteworld-ppa-bionic.list
           1: deb http://ppa.launchpad.net/malteworld/ppa/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/malteworld/ppa/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/nilarimogard-webupd8-bionic.list
           1: deb http://ppa.launchpad.net/nilarimogard/webupd8/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/nilarimogard/webupd8/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/noobslab-apps-bionic.list
           1: deb http://ppa.launchpad.net/noobslab/apps/ubuntu bionic main
           2: deb-src http://ppa.launchpad.net/noobslab/apps/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
           1: deb http://packages.linuxmint.com tessa main upstream import backport
           2: deb http://archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ bionic partner
Info: Processes: 244 Uptime: 4h 06m Memory: 15.54 GiB used: 1.57 GiB (10.1%) Init: systemd v: 237
           runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Shell: bash v: 4.4.20 running in: gnome-terminal
           inxi: 3.0.27
mic@mic-Aspire-E5-576G:~$

Additional:

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1973234

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Mic Healey (cmdrmic) wrote :

Unfortunately, this command at terminal yields:

mic@mic-Aspire-E5-576G:~$ apport-collect 1973234
ERROR: The python3-launchpadlib package is not installed. This functionality is not available.
mic@mic-Aspire-E5-576G:~$

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Robert Schlabbach (robert-s-t) wrote :

When the machine is booted, open a terminal and run "dmesg" to see on what the kernel was stuck so long. In my case, it was the intel-lpss PCI device initialization, and I fixed it by disabling the Intel IOMMU. If you get similar results, this issue might be a duplicate of mine which I reported here:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1973167

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