Ubuntu
linux-signed-hwe-5.13 package

Touchpad does not work

Bug #1972894 reported by Stephen Gaze
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-signed-hwe-5.13 (Ubuntu)
New
Undecided
Unassigned

Bug Description

The original 1TB HDD was installed with Windows 8.1 and the Touchpad operated correctly under this. The SSD has previously been unused, other than to install Linux Mint, and Ubuntu version 19.1, which also failed to detect the Touchpad.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.13.0-41-generic 5.13.0-41.46~20.04.1
ProcVersionSignature: Ubuntu 5.13.0-41.46~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.23
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue May 10 19:37:50 2022
InstallationDate: Installed on 2022-05-10 (0 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
SourcePackage: linux-signed-hwe-5.13
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Stephen Gaze (hillwalker801) wrote :
Revision history for this message
Stephen Gaze (hillwalker801) wrote :

The bug report indicates a system architecture as AMD64. However, the laptop label indicates the installed CPU is an Intel Celeron N2840

Po-Hsu Lin (cypressyew)
summary: - After replacing the original HDD in my Acer Aspire ES1-311-C4Q6 with an
- ADATA 240GB SSD I installed Ubuntu 20.04.1 from a Linux Format magazine
- DVD. The installation appeared to complete correctly. However, on
- rebooting the laptop there was no response to the Touchpad. Using "less
- /proc/bus/devices" results in a list that shows no touchpad or mouse
- detected.
+ Touchpad does not work
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